Assistant Manager Sales

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Manager Sales

Description

SUMMARY:

At Hyatt, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting journeys in the hospitality industry.

The Assistant Manager Sales is accountable for supporting efforts to maximize the hotel revenue by assisting in development and implementation of sales strategies in accordance with the hotel's vision, brand personality and market positioning and market segmentation. The role also contributes to optimizing sales expenses, driving market share, and achieving overall revenue targets for Alila Seminyak.

KEY DUTIES & RESPONSIBILITIES:

• Personally, greet and engage with VIP guests, addressing their needs and ensuring their satisfaction during their stay.
• Promptly address and resolve any guest complaints or concerns, working closely with the front desk, concierge, and other departments to find a suitable solution.
• Collect and analyze guest feedback, both positive and negative, and use this information to improve the hotel's services and operations.
• Compiles all necessary market information together with the Sales Manager assisting Director of Sales in preparing annual Sales and Marketing plan as well as quarterly estimate for the hotel.
• Ensures at all time maximum yield for the hotel both in term of occupancy and average room rate.
• Maximize sales effectiveness by establishing both quality and quantity of sales calls as well as other sales activities, provide sales call report and to ensure sales calls follow up.
• Maintain a regular sales call pattern i.e. minimum 50 face to face calls per month, focusing on his or her area based on agreed account repartition.
• Ensures at all time to stay fully up to date on the market conditions and make regular recommendations to the Director of Sales.
• Maintain an effective tracing system, monitor production of his or her accounts and discuss appropriate action with the Director of Sales.
• Present on a monthly basis target of revenue to be achieved and ensures implementation, control and monthly assessment of all his or her accounts.
• Ensures to anticipate on the market tendencies and proposes and implement timely promotions to maximize hotels yield and revenues.
• Responsible for cultivating productive relationship with key accounts and key prospects in South East Asia, Russia and India Market.
• Responsible for initiating all revenue from wholesalers, travel agents and inbound partners based on agreed account repartition as well as other market segment to the hotel including MICE, weddings, spa business, and the F&B business.
• Responsible on the RFP Consortia accounts.
• Attend to relevant correspondence, filling and general administrative function as they arise.
• Conduct hotel inspection and regularly entertain present and potential accounts and other sources of business.
• Identify business potential and up keep close contacts with potential clients through personal visits, phone calls and correspondence, negotiates for new and repeated business.
• Act as the key contact person between the travel partners and the hotels, for any issues concerning guest disputes through the travel partners in coordination with the hotel management.
• Work closely with the marketing team to develop and implement effective promotional campaigns, create sales collateral, and identify new market opportunities.
• Stay informed about the competition, their pricing, promotions, and market positioning, and adjust the hotel's sales strategies accordingly.
• Work closely with the event team for the MICE business.
• Participate in the development and management of the sales department's budget, ensuring efficient resource allocation and cost control.
• Conduct training sessions for the sales team on effective sales techniques, customer service, and product knowledge.
• Participate in the development and promotion of sustainability initiatives within the hotel.
• Engage with guests and partners to promote eco-friendly practices and offerings.

• Minimum 2 years work experience in 5-star luxury hotels or luxury resorts (preferably with Hyatt background).
• A passion for hospitality and a commitment to delivering exceptional customer service.
• Ability to thrive in a fast-paced environment and adapt to changing market conditions.
• Capable of maintaining high performance and professionalism during peak workloads and challenging situations.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse guests.
• Flexibility in working hours, including evenings and weekends, may be required to accommodate client meetings and events.