Director of Front Office

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Front Office

Description

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

Imagine an environment where balance, mindfulness, and care aren't just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you'll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow both personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job, it's a chance to align your career with a life in balance.

We are currently seeking a Director of Front Office to join our team. Reporting directly to the Resort Manager, this leader will oversee the complete guest journey, from arrival through departure, ensuring each interaction reflects the Miraval promise of imaginative, authentic, and meaningful wellness experiences. This role is about leading people, shaping moments, and elevating service with both vision and care.

Key Responsibilities

• Lead all aspects of Front Office operations through both short- and long-term planning.

• Develop and manage budgets, labor plans, and objectives within approved guidelines.

• Proactively analyze guest feedback and resolve concerns with creativity and care.

• Oversee room inventory management and the full transportation process from pre-arrival through departure.

• Develop, implement, and continuously improve Standard Operating Procedures (SOPs) to elevate efficiency, consistency, and colleague performance.

• Inspire, coach, and develop team members in alignment with Miraval service standards.

• Step in as needed to support Front Office operations hands-on.

• Design, implement, and elevate training processes for new hires to ensure seamless onboarding, consistent standards, and long-term success.

• Ensure flawless operations and cash handling compliance.

• Set clear expectations, manage processes, and hold the team accountable for results.

• Partner with Human Resources on staffing strategies, recruitment, and onboarding.

• Represent the Front Office in senior leadership meetings, presenting performance metrics and operational updates.

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills