Director of Rooms - Alila Napa Valley - Luxury Hospitality Operations Director

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Rooms - Alila Napa Valley - Luxury Hospitality Operations Director

Description

At Hyatt, we believe our guests choose us because of our thoughtful and intuitive colleagues who are committed to delivering exceptional service and meaningful experiences. At Alila Napa Valley, we bring this vision to life with personalized luxury, immersive design, and a deep sense of place.

As a member of the hotel's Executive Committee, the Director of Rooms plays a key leadership role with visibility to senior and corporate leadership. Reporting directly to the General Manager, this position oversees the strategic direction and day-to-day operations of the Rooms Division-including Front Office, Housekeeping, Guest Services, and Security.

Key Responsibilities:

• Lead all aspects of the Rooms Division, ensuring operational excellence and elevated guest experiences.

• Drive room revenue and occupancy through rate analysis, forecasting, and strategic planning.

• Manage labor expenses and productivity, including schedule approvals and department budgeting.

• Oversee and coordinate large events and high-occupancy periods, ensuring smooth execution across departments.

• Monitor daily reports, house counts, and credit activity to maintain accuracy and resolve variances.

• Collaborate on capital projects, renovations, and major operational initiatives.

• Conduct weekly Rooms Division meetings and monthly financial reviews with department leaders.

• Hire, train, mentor, and develop department leaders in alignment with Hyatt's values and service culture.

• Participate in the hotel's Manager-on-Duty (MOD) program and support cross-functional initiatives.

Qualifications
Qualifications:

• Progressive leadership experience in luxury hotel operations, with strong knowledge of all Rooms departments.

• Proven ability to analyze data and translate insights into operational success.

• Experience creating and implementing standards, procedures, and long-term strategies.

• Effective communicator and team leader who fosters a culture of accountability and excellence.

• Previous Executive Committee or senior Rooms leadership experience preferred.

At Alila Napa Valley, you'll be part of a team that embraces creativity, celebrates individuality, and redefines modern luxury.

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 6 years or more of progressive hotel Rooms experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 5 years experience in a senior role in a hotel rooms area
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Maintain communications with Corporate Staff