Director of Rooms

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Rooms

Description

At Grand Hyatt Indian Wells Resort & Villas, we are committed to delivering distinctive luxury experiences rooted in warm hospitality and inspired by the stunning natural beauty of the Coachella Valley. As a proud member of the Leadership Committee, the Director of Rooms plays a highly visible and impactful role, reporting directly to the General Manager and shaping the guest experience across multiple departments.
About the Role:
As Director of Rooms, you will lead and inspire a team overseeing key operational departments including Front Office, Housekeeping, Guest Services, Spa, Recreation, and Security. This role will champion the elevation of our recently transformed guest rooms, suites and villas to align with Grand Hyatt's uncompromising luxury. You'll be responsible for delivering exceptional guest service while driving business results through strategic planning, operational excellence, and team development.

This role is ideal for a visionary leader who thrives in a high-volume, luxury environment and is passionate about creating memorable guest experiences.

The salary range for this position is $130,000.00 - $150,000.00.

This position is eligible for Incentive Compensation bonus. This is the pay range for this position that Grand Hyatt Indian Wells Resort and Villas reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education
Key Responsibilities:

• Lead all aspects of Rooms Division operations, ensuring seamless coordination between front-of-house and heart-of-house teams.
• Maximize occupancy and room revenue by analyzing rate trends, monitoring market conditions, and adjusting strategies accordingly.
• Oversee large-scale events and high-occupancy periods with precision, ensuring all special requirements and service expectations are met.
• Collaborate on capital projects, renovations, and equipment upgrades that enhance the guest experience and operational efficiency.
• Conduct weekly divisional meetings and monthly financial reviews with team leaders and senior leadership.
• Develop and manage department budgets, forecasts, marketing plans, and labor schedules.
• Recruit, train, mentor, and develop a high-performing leadership team within the Rooms Division.
• Participate in the Manager-on-Duty (MOD) rotation and support resort-wide operational excellence.

• Director of Rooms experience
• Minimum of 8years progressive experience in hotel Rooms Division leadership, preferably in a luxury or high-volume resort setting.
  
• Proven ability to lead multiple departments while driving guest satisfaction, financial performance, and team engagement.
  
• Previous pre-opening experience or involvement in major hotel renovations is highly valued.
  
• Bachelor's degree in hospitality management or a related field preferred.
  
• Proficient in Microsoft Office, with strong organizational and analytical skills.
  
• Exceptional communication and interpersonal skills with a service-oriented leadership style.
  
• A high-energy, hands-on leader with a passion for hospitality, strong business acumen, and a commitment to operational excellence.
  
• Demonstrated ability to work effectively with individuals from diverse backgrounds and cultures.