Director of Wellbeing

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Wellbeing

Description

Where the Pacific Ocean meets the redwoods, Alila Ventana Big Sur is a sanctuary for the senses. Our Forbes Four-Star, Michelin Key-awarded resort offers immersive luxury experiences rooted in authenticity, nature, and personal transformation.

We are seeking a Director of Wellbeing to lead both our Spa and Programming divisions-two core components of the Ventana Experience. From transformative bodywork and mindfulness practices to immersive recreational activities such as guided hikes, axe throwing, and knife making, this position curates experiences that inspire connection, renewal, and self-discovery.

As a member of the resort's senior leadership team, this individual provides strategic oversight while also remaining highly engaged in daily operations. This is a hands-on role that may involve working the spa concierge desk, responding to guest inquiries, refreshing amenities, or stepping in to facilitate guest programs and activities as needed. The Director of Wellbeing is eligible to participate in an annual incentive compensation plan aligned with property and individual performance goals.

Key Responsibilities

Operational ExcelleWhere the Pacific Ocean meets the redwoods, Alila Ventana Big Sur is a sanctuary for the senses. Our Forbes Four-Star, Michelin Key-awarded resort offers immersive luxury experiences rooted in authenticity, nature, and personal transformation.

We are seeking a Director of Wellbeing to lead both our Spa and Programming divisions-two core components of the Ventana Experience. From transformative bodywork and mindfulness practices to immersive recreational activities such as guided hikes, axe throwing, and knife making, this position curates experiences that inspire connection, renewal, and self-discovery.

As a member of the resort's senior leadership team, this individual provides strategic oversight while also remaining highly engaged in daily operations. This is a hands-on role that may involve working the spa concierge desk, responding to guest inquiries, refreshing amenities, or stepping in to facilitate guest programs and activities as needed. The Director of Wellbeing is eligible to participate in an annual incentive compensation plan aligned with property and individual performance goals.

Key Responsibilities

Operational Excellence

• Oversee all aspects of Spa Alila operations, including treatments, facilities, and retail

• Lead daily operations of the Programming department, ensuring consistent delivery of recreational and experiential activities that reflect Big Sur's natural and cultural richness

• Maintain 5-star standards of cleanliness, ambiance, and functionality across all wellbeing spaces, in coordination with engineering and housekeeping

• Actively support frontline operations by working the spa concierge desk, assisting with bookings, replenishing amenities, and handling guest communications (phone, email, in-person) when needed

• Step into operational or facilitator roles to ensure seamless guest experiences and adequate staffing coverage

• Ensure smooth cross-departmental collaboration with Guest Services, Food & Beverage, Glamping, and Sales & Marketing

• Promote sustainable practices throughout spa and programming operations

• Implement and monitor health, safety, and emergency protocols

• Stay informed of industry and regional trends to maintain Ventana's leadership in luxury wellbeing and guest experiences

Guest Experience & Programming

• Curate and provide direct oversight of all wellness-focused guest experiences, including meditation, intuitive coaching, sound healing, Reiki, and seasonal wellbeing offerings

• Collaborate closely with the Program Manager to support and oversee the successful delivery of recreational and experiential programming such as guided hikes, axe throwing, knife making, and other outdoor adventures

• In partnership with the Program Manager, develop and maintain a well-balanced, on-brand calendar of experiences that reflects the full scope of the Alila Ventana Experience

• Ensure all offerings align with the property's holistic wellbeing philosophy and are executed with excellence

• Engage regularly with guests to offer thoughtful recommendations, gather feedback, and foster meaningful connections

• Collaborate with Sales & Marketing and Resort Manager to promote signature wellbeing experiences, special events, and seasonal retreat offerings

• Represent the resort in VIP engagements, media visits, and brand activations

Team Leadership

• Lead and inspire a multi-disciplinary team of therapists, estheticians, facilitators, and coordinators

• Hire, train, and mentor talent across both spa and programming operations

• Foster a collaborative, inclusive, and high-performing team culture

• Conduct regular team meetings focused on alignment, performance, and innovation

• Build and maintain strong relationships with local vendors, artisans, and practitioners

Financial & Strategic Management

• Develop strategies to drive revenue and profitability through creative packages, seasonal promotions, and retail programs

• Manage budgets, forecast performance, and analyze KPIs to optimize outcomes across both departments

• Oversee purchasing, inventory, and vendor relationships

• Align spa and programming initiatives with broader resort goals, including sustainability and guest satisfaction

• Participate in the senior leadership team to help shape overall property strategy and success metrics

Colleague Wellbeing

• Partner with the Director of Human Resources to develop and implement strategies that support colleague wellbeing across departments

• Contribute to initiatives that foster a culture of balance, mindfulness, and personal growth within the Ventana team

• Collaborate on programming such as team wellness classes, guided nature experiences, seasonal wellbeing campaigns, and access to spa amenities

• Serve as a resource for colleague wellness needs and encourage participation in resort-wide initiatives that promote mental, physical, and emotional health

• Support an inclusive, respectful, and high-care work environment aligned with Ventana and Hyatt values

Compensation & Benefits

• Salary Range: $90,000 - $100,000 annually, based on experience and qualifications

• Eligible to participate in an incentive compensation plan

• Hyatt colleague benefits include:

o Complimentary hotel nights worldwide

o Paid time off and parental leave

o Comprehensive medical, dental, vision, and 401(k) with company match after one year

o Tuition reimbursement and Headspace subscription

• Ventana Big Sur perks include:

o Daily complimentary meals

o Gas stipend for eligible colleagues

o Access to on-property wellbeing and sustainability programs

Diversity, Equity & Inclusion Statement
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications
• Minimum 5 years of leadership experience within a spa, preferably within a luxury environment

• Comfortable balancing strategic responsibilities with frequent hands-on involvement in daily operations

• Strong operational and financial acumen with a track record of achieving business goals

• Strong knowledge of holistic wellbeing practices and adventure-based programming

• Hands-on leadership style with flexibility to cover concierge, attendant, or facilitator roles as needed

• Familiarity with spa software systems (Book4Time preferred) and budget management

• CPR/First Aid certification required; experience as a therapist, guide, or facilitator is a plus

Physical Requirements

• Must possess a valid driver's license and maintain a clean driving record

• Must be able to walk, stand, and sit for extended periods throughout the day

• Ability to navigate uneven terrain across the property at an efficient pace

• Must be able to lift, push, pull, and carry up to 50 pounds

• Must be comfortable working indoors and outdoors in a variety of environmental conditions