Events Concierge and Coordinator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Events Concierge and Coordinator

Description

The Event Concierge & Coordinator program has been created to not only meet, but more importantly exceed the expectations of the meeting planners and guests. The Event Concierge & Coordinator is responsible for double-checking all function rooms prior to start time to ensure total satisfaction with facilities and equipment per the client's specifications. The idea of the Event Concierge & Coordinator is to have someone constantly on the floor and at the complete disposal of the client. They should respond to any request within 5 minutes and resolve the request within 15 minutes. The Event Concierge & Coordinator is the liaison between the hotel and the meeting planner. They will handle everything from tracking boxes, getting scissors or a doorstop, to bringing the meeting planner their first cup of coffee in the morning.

The Event Concierge & Coordinator monitors the planner's personal and practical needs throughout their stay, solving possible pitfalls and seeing opportunities before they occur.

Event Concierge Job Specifications:

Assist Events and Sales Managers with administrative duties including, but not limited to, processing event leads, customer interactions including account management and follow-up, and processing reports.

Communicate to other departments as directed by Managers and assist with any other administrative tasks in order to successfully execute an event from beginning to end.

The ideal candidate will demonstrate strong customer service skills, initiative, time management, and ability to meet deadlines.

Constantly Monitor Sales and Events Customer Personal and Practical Needs, making sure that they are satisfied throughout the entire day.

Responsible for double-checking all function rooms prior to start time to ensure total satisfaction with facilities and equipment per the client's specifications.

Assist with the following for meeting planners and guests:

§ Provide added services to repeat customers who may have hinted to something previously

§ Confirm that VIP rooms are set accordingly

§ Locate boxes and retrieve them when appropriate

§ Assist with Service Recovery (turn a negative experience into a positive experience before the guest departs the hotel)

§ Special projects when scheduling allows

§ Work with Event Manager to anticipate the customer's need before it actually becomes one!

• Serve as the main point of contact for all rooms-only groups once the contract is signed.
• Manage all aspects of group block servicing, including rooming list coordination, reservation updates, special requests, and cutoff date monitoring.
• Prepare and distribute group resumes and room block reports to relevant departments to ensure operational alignment.
• Review and confirm rate accuracy, billing instructions, and method of payment in advance of arrival.
• Communicate proactively with group contacts to finalize details, troubleshoot issues, and ensure guest satisfaction throughout the booking lifecycle.
• Collaborate closely with the Front Office and Revenue Management teams to ensure inventory control and block optimization.
• Support sales managers with rooms-only contract transitions and post-stay follow-up as needed.

Service Essentials

§ Greet every guest with a smile

§ Use the guest's name at every opportunity

§ Provide quick and efficient service

§ Offer assistance and provide options

§ Thank the guest and invite them back

The hourly rate for this position is $30.00.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• § A true desire to satisfy the needs of others in a fast-paced environment.

§ Takes pride in a great job done

§ Ability to lift, pull, and push a moderate weight

§ Experience in the Service Industry

§ Able to walk and stand throughout the duration of shift

§ Refined verbal and written communication skills

§ Flexibility of schedule- including morning, afternoon, evening, weekends and holidays