United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Food and Beverage Service
Location : Big Sur, United States
Level : Staff Line level
Posted : 10 Aug 2025
Job Role : Food Runner
Recruiter : Hyatt Hotels
Job Ref : HOZ52436
Employment Type: Permanent
Job Type :
Validate Through : 2025-09-07
Salary Description: Competetive Salary Offered
Description
Forbes Four-Star Rated | Awarded Two MICHELIN Keys by the MICHELIN Guide
A Destination of Sustainable Luxury
Welcome to Alila Ventana Big Sur
At the edge of the continent-where the sky, sea, mountains, and redwoods meet-you'll find a sanctuary of profound beauty and inspiration. Alila Ventana Big Sur is a luxury, all-inclusive resort rooted in nature, discovery, and wellbeing. We are proud to be Forbes Four-Star rated and awarded Two MICHELIN Keys by the MICHELIN Guide, distinctions that recognize our unwavering commitment to excellence, authenticity, and transformative hospitality.
As part of the Hyatt Hotels family and the design-forward Alila brand, we offer sustainable luxury-high-touch, low-impact experiences that honor the land and elevate the human spirit. We seek passionate individuals who embody warmth, curiosity, and creativity, and who thrive in a guest-centered culture of connection and care.
Position Overview
The Food Runner plays a crucial role in ensuring the seamless flow of service between the kitchen and dining areas. This position is responsible for accurately and efficiently delivering dishes to guests, supporting servers, and maintaining the pace and presentation standards that reflect Alila Ventana Big Sur's luxury dining experience. The ideal candidate is organized, attentive, and committed to working as part of a collaborative team that creates memorable moments for every guest. This position also requires flexibility and a team-focused mindset, with the expectation of supporting other Food & Beverage service roles-such as Server Assistant, Host, or Barback-when operational needs arise.
Our Values in Action
At Alila Ventana Big Sur, our culture is guided by empathy, integrity, experimentation, inclusion, respect, and wellbeing. We truly listen, collaborate openly, and take ownership to ensure every guest and colleague feels valued. In this role, flexibility and teamwork are essential-we believe in supporting one another, and you'll never hear us say "that's not my job." Instead, we step in where needed to deliver exceptional service, whether assisting in the dining room, expediting food, or helping a fellow team member create a memorable moment.
Key Responsibilities
Service Excellence
• Deliver food and beverages promptly and accurately to guests according to service standards
• Ensure all dishes are presented according to chef specifications before leaving the kitchen
• Communicate any special requests, allergies, or modifications to the kitchen and service team
• Maintain a steady flow between the kitchen and dining areas to support timely service
• Assist in clearing, resetting, and maintaining dining areas to luxury standards
Guest Interaction
• Present dishes with confidence, providing brief descriptions when appropriate
• Anticipate guest needs by observing and responding quickly to cues
• Support the overall guest experience by offering assistance to servers as needed
Team Collaboration
• Work closely with servers, kitchen staff, and management to ensure accurate and timely delivery of orders
• Assist with polishing silverware, glassware, and plateware to maintain luxury presentation
• Support event setups, private dining, and special culinary experiences
• Step into other F&B support roles (e.g., Server Assistant, Host, Barback) when business levels require
Standards & Presentation
• Uphold and embody the standards that earned our resort its Forbes Four-Star rating and Two MICHELIN Keys
• Maintain a polished, professional appearance that reflects the brand's commitment to sustainable luxury
• Ensure all actions align with Hyatt's purpose of care and Alila's ethos of connection and authenticity
Compensation & Benefits
• Base Hourly Rate: $16.50 per hour
• Service Charge Eligibility: This position participates in Ventana Big Sur's all-inclusive resort model and is eligible to receive a weekly service charge payout based on business levels and occupancy
• Projected Total Hourly Earnings: Up to $55.00 per hour, inclusive of base pay and service charge
Hyatt Benefits
• Annual allotment of free hotel stays at Hyatt properties worldwide
• Paid Time Off
• Medical, Dental, Vision, and 401(k) with company match (after 30 days)
• Complimentary Headspace subscription and tuition reimbursement
• Paid parental leave and adoption financial assistance
Ventana Big Sur Colleague Perks
• Paid meal breaks
• Gas stipend for eligible colleagues
• Complimentary daily meal
Our Commitment to Diversity, Equity & Inclusion
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Qualifications
Rishi star
Mumbai, India
Awesome hotel !!