United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Houston, United States
Level : Staff Line level
Posted : 28 Sep 2025
Job Role : Front Office Agent
Recruiter : Hyatt Hotels
Job Ref : HOZ22174
Employment Type: Permanent
Job Type :
Validate Through : 2025-10-27
Salary Description: Competetive Salary Offered
Description
Join us for this incredible opportunity to be part of our Front Desk team as a Front Desk Agent at Hyatt Regency Houston located in downtown. Not only will you be part of a rock-star team, but you'll get to be part of a company that has been named one of the "100 Best Companies to Work For®" by Fortune and Great Place To Work. Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.
As a Front Office Agent, you are the first and last impression our guests have during their stay. In this highly visible and guest-facing role, you will greet guests with warmth, assist with check-in and check-out procedures, and serve as a key source of information about the hotel and surrounding area. Your welcoming presence and attention to detail directly shape the guest experience, creating moments of connection and exceptional service from arrival to departure.
Key responsibilities include but are not limited to:
Welcome guests and complete the registration process with accuracy and professionalism
Communicate hotel services, amenities, promotions, and local recommendations
Process payments, issue room keys, and handle guest requests efficiently
Respond to guest inquiries and resolve any concerns with empathy and urgency
Maintain a polished and professional appearance and demeanor at all times
Collaborate with other departments to ensure guest satisfaction and smooth operations
Uphold brand standards and contribute to a positive, supportive team culture
We offer excellent benefits:
Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance with only 30 day waiting period!
401K with company match
Generous Paid Time Off policy
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Free colleague meal during shift
Employee Stock Purchase Plan
Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more
Qualifications
A genuine passion for hospitality and a desire to meet the needs of others in a fast-paced environment
Refined verbal and written communication skills
Ability to stand for extended periods and to lift, push, or pull moderate weight
Previous customer service experience required; hospitality experience strongly preferred
Must have open availability including nights, overnights, weekends, and holidays
Strong service orientation with a positive attitude, professionalism, and eagerness to learn
Proficient in navigating computer systems and multitasking in a dynamic setting
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Rishi star
Mumbai, India
Awesome hotel !!