United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : New South Wales, Australia
Level : Staff Line level
Posted : 30 May 2025
Job Role : Assistant Front Office Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ48155
Employment Type: Permanent
Job Type :
Validate Through : 2025-06-28
Salary Description: Competetive Salary Offered
Description
Be Part of Something New and Meaningful!
At Caption by Hyatt Central Sydney, we're rethinking hospitality-putting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Central Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience that's as much about connection as it is about comfort.
We're looking for a Front Office Manager to join our pre-opening team - someone who brings energy, curiosity, and a hands-on approach to creating unforgettable guest moments. You'll be the visible leader in the lobby, empowering a team of Hosts to deliver intuitive, unscripted service that celebrates the spirit of the neighbourhood. You'll also help shape the foundations of the hotel-building service culture, supporting training, and setting up systems that ensure every guest interaction runs smoothly.
Care Connects Us At Hyatt, we care for people so they can be their best. This purpose guides everything we do-from how we connect with guests to how we work together as a team. It's what drives our culture of care, creativity, and belonging.Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
About Caption by Hyatt Central Sydney
Caption by Hyatt Central Sydney is not some basic hotel. Designed to be truly of the community-not just in it-the people make the place here. Our place is yours for the making, where you can do (and be) you.Opening in 2025, Caption by Hyatt Central Sydney will feature 174 colourful, fun & eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home.
Be part of a first-of-its-kind hotel - This is Hyatt's first Caption hotel in Australia, and as part of the pre-opening team, you'll gain valuable experience shaping a new brand from the ground up.
Create the guest journey - From setting up kiosk check-in to designing lobby flow and pre-arrival experiences, you'll build the guest service framework that defines our hotel.
Lead from the lobby, not behind a desk - Be a walking expression of the brand-connecting with guests, supporting the team, and keeping energy alive across the lobby and beyond.
Grow your career with Hyatt - As part of a global hospitality leader, you'll have access to world-class learning, development pathways, and career opportunities-both here in Australia and around the world.
About the Role As Front Office Manager you'll lead the Front Office operation from pre-opening setup through daily delivery of a seamless, guest-led experience. This is more than a traditional hotel front desk role-you'll build a team that's mobile, empowered, and confident in delivering a host-supported, tech-enabled experience. You'll be instrumental in recruiting and training your team, integrating Talk Shop and Grab & Go into the arrival journey, and working across departments to ensure every guest touchpoint is coordinated and brand-aligned. You'll also play a key role in tracking guest satisfaction goals, responding to feedback, and driving continuous improvement through collaboration.
Some Key Responsibilities
Lead the setup of the Front Office and kiosk check-in experience, including service pathways, SOPs, and systems. Recruit, train, and lead a diverse team of Hosts who reflect the Caption by Hyatt brand and local community. Be a visible leader in the lobby-engaging guests, supporting the team, and maintaining a vibrant, welcoming atmosphere. Coordinate with Housekeeping, F&B, Engineering, and Marketing to deliver a seamless and consistent guest experience. Track guest satisfaction metrics and coach the team using real feedback to continuously improve
Proactively Monitor arrivals, room allocations, and VIP experiences-ensuring every guest feels recognised and cared for. Manage financial performance through smart scheduling, payroll tracking, cost control, and upselling initiatives. Drive Caption service culture and problem-solving mindset across the team. Collaborate with Marketing on activations, lobby storytelling, and community events that enhance brand visibility. Foster a team culture of inclusion, accountability, recognition, and growth
Qualifications
What you will bring to the role:
You're a guest-first, people-first leader who understands the dynamics of Front Office operations-and thrives on building teams and systems that deliver outstanding results. You lead from the floor, solve problems in real time, and see the lobby as your stage.
We're looking for someone who:
Has proven hotel experience in a leadership role within Front Office or Rooms Division; experience in Housekeeping or Food & Beverage is a plus
Rishi star
Mumbai, India
Awesome hotel !!