Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Description

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It's fitting that we are located at the pinnacle of Vermont!

We are seeking a highly motivated Front Office Manager to join our team at Spruce Peak! The Front Office Manager will be responsible for leading a team of hospitality professionals and ensuring world-class service is provided to all guests. The Front Office Manager oversees the day-to-day operations of the Front Desk, Bell/Valet Services, and Concierge which includes: staff training, inter-department communications, and maintaining proper staffing levels for customer service goals. Additionally, they will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. The Front Desk Manager should possess strong communication skills and demonstrate leadership abilities.

Duties include:

• Responsible for short and long-term planning and the management of the hotel's Front Office operations

• Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans

• Maintain guest room inventory

• Coach and counsel employees on the Spruce Peak Service Standards and Procedures

• Ensure all operations and cash handling are done per policies and procedures

• Maintain excellent communication with the housekeeping department

• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

• Analyze, investigate, and resolve guest complaints

• Ensures proper staffing levels for customer service goals

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.

Pay Range: $70,000 -$80,000 per year

The Perks (vary by hours committed):

• Paid Time Off

• Heath Benefits - after 30 days!

• Winter- Ski Pass to Stowe Mountain Resort

• Summer- Golf Membership to Stowe Country Club

• Complimentary and discounted stays at Hyatt Hotels worldwide

• Onsite Fitness Membership

• Employee discounts at the Spa & Restaurant Outlets

• 401(k) Matching

• And much more!

Learn more about Spruce Peak and everything else we have to offer here!

Besides great pay and benefits the work is interesting, challenging and you'll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Qualifications

• College degree preferred
• 2-3 years prior hotel or hospitality experience.
• Experience managing and leading a team.
• Experience in high-volume & luxury establishments.
• Excellent communication skills.
• Technical proficiency and the ability to learn new programs.
• Strong attention to detail.
• Strong organizational and time management discipline.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Ability to multi-task.
• Ability to adapt to changing guest and business needs.