Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Description

Hyatt Regency Zadar is a stunning 5 star hotel set in one of the city's most architecturally distinguished buildings, offering breathtaking views of the Adriatic Sea and Zadar's historic old town. The hotel features 110 elegantly designed guestrooms with private balconies and terraces, and 23 spacious suites, including a prestigious 140 sq m Presidential Suite. Guests enjoy modern comforts, including high-speed Wi-Fi, 65-inch Smart TVs, walk-in showers, and premium in-room amenities.

Located in the heart of Zadar, the hotel is steps from iconic landmarks like the Old Town, Roman Forum, Sea Organ, and nearby national parks. With seamless connectivity to Zadar and Split Airport, Hyatt Regency Zadar offers an unparalleled blend of comfort, culture, and contemporary luxury.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Front Office Manager will have oversight of the front office staff, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Key Responsibilities:

- A true desire to satisfy the needs of others in a fast-paced environment
- Ensure hotels standards and expectations are accomplished on a daily basis
- Greet and escorts VIP's and ensures that the staff is aware of the VIP guest requirements
- Oversee lobby, upholding guest service standards from the point of entry to guest room
- Motivate team to carefully problem solve, empathize with customer needs, and develop new skills
- Ensure hotels standards and expectations are accomplished on a daily basis
- Coordinate Front Office activities with other departments
- Effectively communicate information between shifts including special requests
- Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs
- Control daily rooms availability, special events, and general information
- Supervise check-in and check-out
- Monitor and implement operating procedures
- Responsible for maintaining department standards

Qualifications
A minimum of 2 years of work experience in a similar position, fluency in the Croatian language, and a solid understanding of Croatian regulations and procedures related to front desk and reception operations are required. If you bring these qualifications along with an overflowing passion for people, we look very much forward to hearing from you!