Front Office Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Supervisor

Description

Crafting Moments of Warmth, Defining Refined Hospitality - Join Us as Front Office Supervisor at Park Hyatt Chicago

ABOUT US
Perched in Chicago's iconic Gold Coast, Park Hyatt Chicago is a Forbes Four-Star sanctuary where design, art, and world-class service converge. With sweeping views of Lake Michigan, our hotel redefines understated luxury-offering bespoke experiences rooted in discretion, personalization, and grace.

At Park Hyatt, we believe in the power of presence. In every moment of arrival, every act of care, and every fond farewell, our colleagues shape unforgettable guest journeys. The Front Office is the heartbeat of that promise-serving as the first impression and lasting memory for every guest.

THE ROLE
As Front Office Supervisor, you will be a key member of the Front Office leadership team-serving as a visible, engaged presence at the front desk and ensuring that every guest experience reflects Park Hyatt's legacy of understated elegance. While this role serves as the entry point to management within the Rooms Division, it plays a foundational and highly hands-on role in day-to-day operations.

You will lead by example during your shifts, working closely with Front Office Hosts, Bell & Door Attendants, Concierge, and Communication Center Agents to ensure seamless arrivals, personalized guest interactions, and efficient departures. Much of your time will be spent on the floor-mentoring team members, handling service recovery with empathy and professionalism, and directly overseeing the smooth execution of all front desk workflows. From managing room assignments and VIP arrivals to guiding pre-shift briefings and facilitating clear communication across departments, you will act as the connective tissue that brings people, process, and purpose together.

You'll collaborate closely with the Assistant Front Office Managers and Front Office Manager to align on operational strategy, support colleague development, and drive consistent performance rooted in Forbes Travel Guide standards. Your ability to respond in real-time-balancing poise under pressure with intuitive service-will not only elevate guest satisfaction, but shape a workplace culture of confidence, learning, and care.

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

WAGE INFORMATION:

The starting hourly rate for this position is $27.00. This reflects the competitive compensation expected at Park Hyatt Chicago. Actual pay will be commensurate with experience. This position is also eligible to earn overtime and premium pay under certain circumstances.

WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY:

Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests.

WE'RE OPENING DOORS FOR ALL:

No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development.

"CARE CONNECTS US" IS OUR GUIDING PRINCIPLE:

It's the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It's how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

BENEFITS:

• Health Insurance Eligibility: Available after 30 days of employment.
• 401(k) Eligibility: Available after 30 days of employment.
• 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
• Monthly Fitness Membership Reimbursement: Available up to a specified limit.
• Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
• Paid Time Off & Holidays: Provided according to company policy.

• Discounted Colleague Rate Room Nights: Available based on room availability.
• Complimentary Room Nights: Offered based on availability.
• Complimentary Meals: Available in the colleague dining room.
• On-Site Bike Rack: Provided for colleague use.

• Experience: Minimum of2 years of progressive supervisory experience in Front Office or Rooms Division operations within a luxury or Forbes-rated hotel environment preferred.
• Education: Degree in Hospitality Management, Hotel Administration, or related field preferred. Certified Management Training (CMT) or equivalent luxury hospitality credentials a plus.
• Guest Service Excellence: Passionate commitment to delivering intuitive, personalized guest experiences consistent with Forbes Travel Guide standards and Park Hyatt brand values.
• Communication: Exceptional verbal and written skills, adept at leading team briefings, coaching staff, and navigating complex guest interactions with professionalism and grace.
• Organizational Skills: Highly skilled at managing multiple priorities, including shift transitions, room assignments, and VIP arrivals, while maintaining flawless service standards.
• Financial Acumen: Proficient in billing accuracy and reservation management; familiarity with Reservations Systems and Microsoft Office Suite strongly preferred.
• Technology Proficiency: Comfortable with property management systems and digital concierge tools; quick to learn and apply new technologies to optimize front desk operations.
• Leadership Presence: Approachable, confident, and composed leader who leads by example, fosters teamwork, and cultivates a positive, service-driven culture.
• Problem-Solving: Resourceful and calm under pressure, with a solutions-focused approach to service recovery and operational challenges.
• Schedule: Flexibility to work varied shifts including evenings, weekends, and holidays to ensure consistent leadership presence.