United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Toronto, Canada
Level : Staff Line level
Posted : 01 Oct 2025
Job Role : Assistant Front Office Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ8496
Employment Type: Permanent
Job Type :
Validate Through : 2025-10-29
Salary Description: Competetive Salary Offered
Description
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
Why should you work at the Park Hyatt Toronto?
• Complimentary meal during shift
• Paid medical days and paid personal days
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 30 days after joining
• Tuition reimbursement program
• 2023 and 2024 Great Place to Work Certified
SUMMARY
About the Role - Front Office Supervisor - Overnight
As a Front Office Supervisor at Park Hyatt Toronto, you will play a key role in leading and supporting the daily operations of the Front Office. You will serve as a mentor and role model for colleagues, ensuring that each interaction reflects Forbes 5-Star service standards. By combining leadership presence on the floor with behind-the-scenes coordination, you will help create seamless and memorable guest experiences.
Some of the responsibilities include:
• Supervise, support, and motivate Front Office colleagues in their daily tasks, ensuring a polished and luxury guest experience.
• Act as a leader on duty, setting the tone for Forbes 5-Star service delivery and modeling genuine hospitality.
• Manage guest arrivals and departures, ensuring smooth, accurate, and personalized service.
• Respond promptly and professionally to guest inquiries, requests, or concerns, taking ownership of resolution while exceeding expectations.
• Provide input into scheduling, staffing, and workload management to balance guest demand with labor efficiency.
• Assist with the onboarding, training, and continuous development of colleagues, reinforcing Hyatt brand values and service culture.
• Collaborate with Housekeeping, Concierge, Valet, and other departments to coordinate guest services and operational needs.
• Maintain compliance with safety, security, cash handling, and key control procedures.
• Complete shift reports, communicate key operational updates, and ensure accurate billing practices.
• Act as Manager on Duty when required, supporting broader hotel operations.
• Duties and responsibilities may evolve or be adjusted at any time based on the needs of the business.
Qualifications
• 1-2 years of front office supervisory or leadership experience, ideally within a luxury hotel.
• Proven ability to coach, motivate, and support colleagues while delivering elevated guest service.
• Strong interpersonal and problem-solving skills, with a proactive, guest-first mindset.
• Proficiency with hotel property management systems (Opera preferred) and Microsoft Office Suite.
•Flexible availability to work overnight shifts, including evenings, weekends, and holidays. Professional appearance and demeanor, with composure under pressure.
Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.
Rishi star
Mumbai, India
Awesome hotel !!