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Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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GPS Innovation Specialist

Industry : Hotels & Resorts

Department : Other Department

Location : Omaha, United States

Level : Staff Line level

Posted : 05 Jun 2025

Job Role : Other Role

Recruiter : Hyatt Hotels

Job Ref : HOZ29023

Employment Type: Permanent

Job Type :

Validate Through : 2025-07-04

Salary Range (monthly): 2,000 to 8,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For GPS Innovation Specialist

Description

At Hyatt, there's a home for every stage of your career.

This position can be worked at our Global Contact Center in Omaha, Nebraska or Marion, Illinois. This position can also be worked remotely. Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.

GPS Innovation Specialists handle a variety of work types which include guest inquiries or concerns, handle PBX services for multiple properties, special projects, and assistance with potential hotel related issues (sales support, rate auditing, etc.). GPS Innovation Specialists will help triage multiple pilots at one time which will help shape the new Global Property Services program. This role will also handle overflows for all other areas of Guest Services based on business need.

Position Responsibilities:

Genuinely enjoy helping our guests find resolution to their issues.
Self-sufficient and able to effectively use resources.
Able to ask thoughtful and clarifying questions to understand the root cause of the issue and then take this information to set the experience and advocate for the guest.
Strong brand knowledge of Hyatt and World of Hyatt programs.
Respectful, calm, and patient in potentially emotionally charged situations.
The innate ability to know when you must uphold the T&C/policies and when you should use your empowerment.
Take ownership and has pride in the work they are doing to deliver high quality work.
Understands the importance of keeping information confidential to uphold and protect the integrity of the brand.
Strong language skills both orally and in writing.
Efficient and focused on creating a low effort experience for the guest/colleague.
Demonstrate a commitment to Hyatt core values.

Qualifications
Experience:

A minimum of 6 months in GESA (or above) or hotel experience (preferably Hyatt) is required.

Computer Skills Needed:

Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.
2 years' experience and proficiency with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.
Minimum 6 months experience with the hotel systems (Opera, HotSOS, Zello, Zingle) is preferred.

Additional Comments and Requirements:

Strong customer service skills.
Strong verbal and written communication skills preferred.
Schedule flexibility that could include nights and weekends as well as 2 holidays per year.
Ability to navigate multiple systems quickly and efficiently.

Schedule:

The chosen candidate must be able to work one of the following schedules. All schedules are listed in CST.

3:30pm - 12:00am CST with Sun/Mon off
1:30pm - 10:00pm CST with Fri/Sat off

Equipment:

Candidates are required to provide the following equipment for their home office.

High Speed Internet Service: High speed internet service is required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed. Colleague will be required to provide Hyatt with adequate certification of service from provider.

If your ISP provided equipment or your internal network contains a firewall, you must unblock or enable 'pass through' settings for all communication ports.
Non-work-related activities performed by you or others in your household such as gaming (Xbox, PlayStation, etc.) or media streaming (Netflix, Hulu, etc.) during work hours will impact your Hyatt supplied equipment's performance.
Your high-speed internet service is expected to be reliable, connected, and sufficiently fast to enable you to perform your work for Hyatt without disruption or lag (slowness) throughout your shift.

Surge Protector
Cable/DSL modem
Router: Router with Ethernet ports for wired connection to thin client and IP Phone. Router can be integrated into the modern device provided by your ISP.
Multi Factor Authentication Capability: The ability to utilize a dedicated Android or Apple iOS smartphone or tablet mobile application for Multi Factor Authentication (security system used when accessing Hyatt systems) when logging into Hyatt provided thin client equipment. It is required each time you are authenticating (logging in) to Hyatt provided thin client equipment. The Microsoft Authenticator application is obtained from the Google or Apple Store.

Wage Information:

The hourly rate for this position is $19.50. This position is eligible to earn overtime.

The final pay rate offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

Benefits Information:

Benefits available with this position include the following:

Medical / Dental / Vision Insurance
Flexible Spending Account
401k
Retirement Savings Plan
Basic Life Insurance
Employee Stock Purchase Plan
Annual allotment of free hotel stays at Hyatt hotels globally (subject to availability)
In addition to allotment of free hotel stays, discounted hotel stays (subject to availability)
Paid Time Off accruing at an approximate rate of 24 minutes per day, up to a maximum of 144 hours per year
Seven paid holidays per year
Three paid floating holidays per year (two if hired with Hyatt after July 1st)
Wellbeing benefits, including monthly fitness reimbursement, complimentary HeadSpace subscriptions, and access to employee assistance program resources

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientations, gender identity, national origin, disability or protected veteran status.