Group Platform Manager - HSIA & IoT Systems

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Group Platform Manager - HSIA & IoT Systems

Description

The Opportunity

Hyatt is currently seeking to add a Group Platform Manager to support the global HSIA & IoT Systems product line. This role has both strategic and operational responsibilities, along with interaction with customers. This role will be responsible for planning, coordinating, implementing, and overseeing the delivery and support of HSIA & IoT Systems services to our customers and partners worldwide. This role requires strong experience and in-depth knowledge in managing a variety of HSIA & IoT Systems vendors and their Platforms. This role will be highly technical, with strategic product line and program responsibilities. The ideal candidate will be a subject matter expert in these technologies and someone who can partner with customers and vendors to keep up with current technology changes. Their goal will be to ensure that this platform consistently delivers a high-quality, secure, and stable guest experience across the enterprise.

Reporting to the Group Platform Director, this is also a managerial role overseeing the development, prioritization, execution, and delivery of the HSIA & IoTSystems Platform in working with multiple internal stakeholders within Product, Design, Software Engineering, Infrastructure, Cyber Security, and Field Services. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits, which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule

• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

•Provide strategic direction to the overall organization on the HSIA & IoT Systems Platforms. Including but not limited to Guest Room Management Systems, Employee Duress Systems, Location-Based Services, Voice-Activated Systems, etc.

•Update and maintain global HSIA & IoT Systems Standards quarterly on the Global Technical Standards (GTS) site in working with various stakeholders

•Liaise with field services leaders to identify regional requirements and adapt the HSIA & IoT Systems strategy

•Evaluate current and new HSIA & IoT Systems vendors and oversee their certification process

•Manage all technical and commercial aspects of the HSIA & IoT Systems Product Line

•The main point of contact at Hyatt corporate for all matters related to HSIA & IoT Systems Services

•Support all Managed and Franchise hotels as they relate to HSIA & IoT Systems Platform

•Liaise with Hyatt's Product and Design team in overseeing the migration of HSIA & IoT Systems into Cloud as a service

•Oversee the development and integration with the World of Hyatt Loyalty Application to deliver best-in-class in-room guest experience

•Work jointly with Digital Product, Design, and Technology teams to deliver outcome-based experiences

•Work jointly with the Cyber Security team to ensure data network policies are enforced globally and IoT & AI networks remain compliant at all times

•Conduct RFPs as necessary for programs related to HSIA & IoT Systems Platforms

•Establish MSA, SLA, and other global agreements for HSIA & IoT Systems Platforms

•Demonstrate a commitment to Hyatt's core values

Qualifications
Experience

•Experience managing HSIA & IoT Systems portfolio

•Experience managing strategic vendor relationships

•Experience with the design and implementation of complex HSIA & IoT Systems

•Experience in successfully managing /leading technical teams and ability to deliver on strategic priorities

•Advanced knowledge of HSIA & IoT Systems

•Understanding of network management, security, and monitoring

•Excellent written and verbal communication skills

•Flexible to work on/off shift to meet company, customer, and internal requirements

•Detailed documentation skillset

•CCNP or similar experience preferred

•Cloud hosting (Azure, AWS, or similar)

•Knowledge of API and Integration development between the HSIA & IoT Systems and the loyalty platform

Education

•Bachelor's Degree or higher preferred; concentration in Computer Science or comparable field

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply for jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

Thesalaryrangeforthispositionis$110,000 -145,000.Thispositionisalsoeligibletoearnanannualbonus.

Thefinalpayrate/salaryofferedtothesuccessfulcandidatewilldependonexperience,skilllevelandotherqualificationsfortherole,aswellasthelocationoftheperformanceofwork.Payforthesuccessfulcandidatewillmeetlocalrequirements,includingthelocalminimumwagerate.