United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : London, United Kingdom
Level : Staff Line level
Posted : 23 Aug 2025
Job Role : Guest Relations Officer
Recruiter : Hyatt Hotels
Job Ref : HOZ40010
Employment Type: Permanent
Job Type :
Validate Through : 2025-09-20
Salary Description: Competetive Salary Offered
Description
Guest Relations Coordinator
About Park Hyatt River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Guest Relations Coordinator role
• Coordinate with front office, housekeeping, concierge, and other teams to ensure guest needs are met efficiently.
• Support the delivery of VIP arrivals, special occasions, and personalised experiences by liaising across departments.
• Maintain accurate records of guest preferences and requirements to enhance service consistency.
• Monitor guest feedback and share insights with relevant teams to support continuous improvement.
• Assist in preparing reports, schedules, and communication to keep teams aligned on guest priorities.
• Ensure smooth internal communication to deliver a seamless guest journey from arrival to departure.
About you
You are highly organised, detail-oriented, and skilled at coordinating between teams. With strong communication and problem-solving abilities, you ensure guest expectations are met by keeping operations running smoothly behind the scenes. Previous experience in hospitality coordination or administration is an advantage.
Benefits of the Leisure Guest Relations Coordinator role include
• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Next Steps: Apply today for this Guest Relations Coordinator role and start your journey with Hyatt Hotels!
Rishi star
Mumbai, India
Awesome hotel !!