Hotel Host Lead (Guest Service Agent)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Hotel Host Lead (Guest Service Agent)

Description

We are looking for a dedicated and proactive Lead Gallery Host to join our team. As the Lead, you will be the primary point of contact for our guests, ensuring their experience is exceptional from check-in to check-out. Here at Hyatt, our motto is "We Care for People So They Can Be Their Best". That saying goes beyond just the guests that stay at our hotel, but our team members as well. You will play a key role in supporting hotel operations, training new team members, and maintaining our high standards of service. This is a hands-on position that requires a strong attention to detail, excellent problem-solving skills, and the ability to manage a variety of tasks efficiently.
Key Responsibilities:

• Guest Services & Support:
  • Serve as the first point of contact for all guest concerns and inquiries.
  • Initiate service recovery efforts to resolve guest issues and ensure a positive outcome.
  • Maintain a high level of guest satisfaction through professional and friendly communication.
• Team Leadership & Training:
  • Oversee the training and onboarding of all new Hotel Hosts, ensuring they are proficient in hotel procedures and guest service standards.
  • Act as a mentor to the team, providing guidance and support.
  • Ensuring all shifts are covered
• Operational Management:
  • Manage and maintain accurate inventory for all Food & Beverage items.
  • Place orders for Food & Beverage and other supplies as needed.
  • Enforce the First In, First Out (FIFO) process for all Food & Beverage to ensure freshness and reduce waste.
  • Oversee all group reservations, ensuring accurate booking and clear communication with clients.
• Facilities & Maintenance:
  • Conduct regular walk-throughs of all public areas and the kitchen, completing a checklist and providing a follow-up report to management.
  • Oversee the proper setup and tear-down of meeting rooms for clients.
  • Maintaining and organizing storage areas for the Operations team
• Administrative & Financial Duties:
  • Act as the Manager on Duty (MOD) in the absence of management, handling all operational and guest-related needs.
  • Manage inventory control for Hotel Host Stand and kitchen supplies.
  • Process billing for third-party booking sites, such as Expedia and Hotels.com.
• Additional Duties:
  • Be prepared to drive the hotel's airport shuttle van in emergent situations.

• High School Diploma or GED
  
• Six months experience as a Hotel Host at Hyatt Place (preferred)
  
• Schedule flexibility -must be ableto work any shift
• Outstanding customer service skills
  
• Ability to work well with other associates
  
• A desire and the ability to grow into a management role is preferred