Housekeeping Attendant - Park Hyatt Jakarta

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Housekeeping Attendant - Park Hyatt Jakarta

Description

• Reports complaints or problems to Housekeeping Team Leaders/ Housekeeping Assistant Manager if no immediate solution can be found.

• Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.

• Ensures a high level of product knowledge of hotel and local area.

• Ensures a high level of customer service is consistently maintained.

• Ensures a high level of security consciousness in his / her assigned area.

• Ensures the Housekeeping Team Leader/Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.

• To be knowledgeable and promote/ up sell F&B outlets and other facilities/ programmers whenever opportunities arises.

• Complies with the Hotel policies and procedures relating to Housekeeping.

• Complies with all systems and procedures as laid down by the Rooms Division.

• Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.

• Sort, count, fold, mark, or carry linens to the linen chute.

• Replenishes supplies such as drinking glasses and writing supplies.

• Sweeps, scrubs, and vacuums floor.

• Do project/special cleaning as assign.

• Cleans rugs, carpets, upholstered furniture, and draperies.

• Empties wastebaskets, and empties and cleans ashtrays.

• Cleans the bathroom, windows, mirrors, fixtures and equipment.

• Transports trash and waste to disposal area.

• Replenishes bathroom supplies.

• Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.

• Cleans and maintains all supplies, equipment, storage rooms and service areas.

• Do touch up of guest rooms.

• Maintain service turndown and touch up of guest rooms.

• To daily vacuum the guest room corridors.

• To assist the preparation, delivery, set-up and remove cribs and other ad-hoc room set-ups.

• To assist Butlers in cleaning and transporting welcome tea facilities to the respective floors.

• To restock the floor pantries with sufficient amenities and supplies.

• To collect fruits and other VIP amenities and deliver to the floor.

• To freshen and report flower set-up that are withered at corridor.

• To receive clean and count clean room and F&B linen from outside contractor.

• To report any discrepancy of linen being delivered.

• To pack room linen and push to the respective floors.

• To "spring clean" rooms as assigned.

• Reports missing and damaged hotel property.

• Reports and turns in all Lost & Found items as per Hotel "Lost and Found" policy.

• Reports on repair and maintenance of guest rooms to Housekeeping Team Leader accordingly.

• Handles keys and ensures Security policies are adhered to.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills