Night Audit - Full-Time | Onsite Housing + $28-30 hourly earnings

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Night Audit - Full-Time | Onsite Housing + $28-30 hourly earnings

Description

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, sea, mountains, and redwoods all converge, you discover a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries-and you are enveloped by the same inspiration to discover, (dis)connect, and create.

Ventana Big Sur is proud to be recognized as a Forbes Four-Star resort and one of only a select few properties worldwide awarded 2 Michelin Keys. Our colleagues embody a passion for exceptional hospitality, offering intuitive and personalized service that defines luxury in an authentic, elevated setting.

The Night Auditor is a vital member of our overnight team, ensuring both the financial accuracy of resort operations and the seamless guest experience expected at a luxury destination. This role requires a calm, professional presence, a strong eye for detail, and the ability to represent the resort with confidence and care throughout the overnight hours.

Key Responsibilities

• Prepare and process daily night audit procedures and system back-ups
• Audit, balance, and report on all cash, credit, and charge transactions, including deposits, over/short figures, postings, and house charges
• Review and reconcile front desk accounts, including room charges, folios, taxes, adjustments, and disputed charges
• Ensure discrepancies are identified and reported to leadership and Finance promptly
• Input statistical data and income journal entries for the preparation of daily financial reports
• Balance and close all bank ticket codes daily
• Provide overnight guest services, including check-in/check-out, wake-up calls, and concierge assistance
• Serve as the point of contact for late-arrival and early-departure guests, ensuring seamless luxury experiences at all hours
• Monitor guest satisfaction and service recovery opportunities, resolving issues thoughtfully in line with Forbes-level service standards
• Collaborate with Security and overnight colleagues to maintain the safety and comfort of all guests and staff
• Support VIP arrivals, special requests, and in-room amenities as directed by management
• Perform duties as needed in the absence of Bell, Door, or Valet services
• Maintain a calm and professional presence in emergency situations; be knowledgeable of all front office and emergency procedures
• Support the overall success of the Front Office team with any other tasks as assigned
  
  Compensation & Schedule
• Wage: Base rate $24.15/hour + service charge (projected earnings average $28-$30/hour)
• Schedule: Full-time overnight position, 11:00 PM - 7:00 AM, five days per week. Days are flexible; weekend availability is required
  
  Benefits - Hyatt Hotels
• Annual allotment of free hotel stays at Hyatt properties worldwide
• Work-life benefits, including well-being initiatives such as a complimentary Headspace subscription and tuition reimbursement
• Global family assistance policy with paid time off for birth or adoption, and financial adoption assistance
• Paid Time Off (PTO)
• Medical, Dental, and Vision insurance after 30 days (full-time colleagues)
• 401(k) with company match (full-time colleagues)
  
  Benefits - Ventana Big Sur
• Onsite housing available for eligible colleagues
• Paid meal breaks
• $15 per day gas stipend for qualified candidates
• Complimentary daily meal
  
  DEI Statement
• All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• A true desire to satisfy the needs of others
• Previous hospitality/hotel experience preferred; luxury or Forbes/Michelin experience a plus
• Overnight or third-shift experience preferred
• Ability to work in a fast-paced environment with attention to detail
• Refined verbal and written communication skills
• Strong guest service orientation, with the ability to deliver Forbes-level hospitality standards
• Open availability, including weekends and holidays
• Possession of valid driver's license preferred

• Ability to stand or sit for extended periods during overnight shifts
• Frequent walking between front office, guest rooms, and resort facilities as needed
• Ability to occasionally lift, carry, or move items up to 50 pounds (e.g., guest luggage, packages, or front desk supplies)
• Comfortable working in low-light or quiet environments overnight
• Capacity to remain alert and focused during overnight hours