United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Melbourne, Australia
Level : Management
Posted : 21 May 2025
Job Role : Assistant Front Office Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ3858
Employment Type: Permanent
Job Type :
Validate Through : 2025-06-19
Salary Description: Competetive Salary Offered
Description
WELCOME TO HYATT PLACE MELBOURNE CARIBBEAN PARK
This is the story of a different place. A place where 24/7 conveniences, thoughtful service and flexible spaces help guests move seamlessly from work to play, from frenzied to relaxed.
We are that welcoming place, where guests find uncomplicated experiences in a casual atmosphere.
A full-time Night Duty Manager opportunity is now available.
About the Role
The Night Duty Manager creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
Working on the overnight shift (11pm-7:30am), you will carry out daily auditing and balancing of guest folios including all transactions.
Your Core Purpose will be:
The Night Duty Manager provide guests with an engaging check in experience, by providing a friendly welcome. Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc.
Duties include:
• Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
• Conduct daily auditing of hotel transactions, balancing of guest folios and running daily reports
• To handle all guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues.
• Handle guest issues/complaints with courtesy, empathy and sincerity.
• To be able to use Opera and other property management systems
• Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• To be fully conversant with the hotel's credit policies and to monitor all guest accounts.
• To know and carry out specified duties in response to a fire alarm, guest medical emergency and security threats
• Ensure high standards of personal presentation and grooming.
Qualifications
What we are looking for:
• Previous Front Office experience
• Relevant degree in Hospitality is an advantage
• Experience using Opera would set you apart from the rest
• Passionate about creating memorable guest experiences
• Exceptional communication skills and attention to detail
• Demonstrated ability to provide and improve customer service with both internal and external customers.
Rishi star
Mumbai, India
Awesome hotel !!