Industry :
Hotels & Resorts
Department :
Front of House
Location :
London, United Kingdom
Employment Type:
Permanent
Validate Through :
2025-08-31
Salary Range (monthly):
2,000 to 8,000
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Night Team Leader
Description
Night Team Leader
Duties and responsibilities related to the Night Team Leader position
- Supervise and support front office staff to ensure smooth daily operations.
- Oversee guest check-in and check-out processes, ensuring high service standards.
- Handle guest complaints and resolve issues promptly and professionally.
- Train, mentor, and motivate the front office team.
- Manage room allocations, reservations, and billing accuracy.
- Coordinate with other hotel departments to meet guest needs.
- Monitor and maintain front desk area's cleanliness and organization.
- Prepare and review daily reports and shift handovers.
- Ensure compliance with hotel policies, health, and safety regulations.
- Drive a positive guest experience through leadership and excellent service.
About youYou are a motivated and organised leader with strong communication skills and experience managing front office operations. You excel at guiding your team to deliver exceptional guest service, resolving issues efficiently, and ensuring smooth daily operations. Previous experience in hospitality and team leadership is preferred.
Just some of the benefits you will enjoy as a Night Team Leader- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
About Hyatt Hotels London StratfordThe stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford's urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club.
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Next steps: Apply today for this Nights Team Leader role and start your journey with Hyatt Hotels London Stratford!
Rishi star
Mumbai, India
Awesome hotel !!