Reservations Coordinator- F/T $25 with Benefits

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Coordinator- F/T $25 with Benefits

Description

As a Reservations Coordinator at Dream Downtown, your role is to manage guest reservations, respond to internal and external emails and calls, and coordinate between departments to ensure our guests have the best stay possible. You serve as a key point of contact for guests and play a critical role in supporting front-of-house operations and enhancing guest satisfaction. Key Responsibilities: Guest Engagement & Booking

• Respond promptly and professionally to all reservation inquiries via phone, email, or digital platforms.
• Share the excitement of Dream Downtown's rooms and offerings to help guests their desired outcome.
• Guide guests through availability, accommodation types, and experience planning touchpoints.
• Accurately process bookings and updates in the reservation system while maintaining attention to detail.
• Conduct follow-up communication as needed to confirm guest information, preferences, and arrival details.

• Collaborate with Sales and Front Office teams to support seamless pre-arrival experiences.
• Capture guest preferences, occasions, and intentions in internal profiles to enable curated stays.
• Flag VIP, repeat, and special occasion guests for personalized service follow-through.

• Maintain updated records in the Property Management System (PMS) and Reservation System.
• Monitor and manage room availability, rate codes, and special offers as per direction.
• Generate daily reservation reports and ensure data accuracy across platforms.

• Represent the brand voice with warmth, clarity, and professionalism across all guest interactions.
• Listen attentively and empathetically to guest concerns or requests, resolving or escalating as needed.
• Handle cancellations and booking changes with flexibility and compassion.

• Understand rate structures, packages, and seasonal offers to confidently explain value to guests.
• Suggest relevant enhancements, upgrades, or stay extensions when appropriate.
• Support revenue goals by aligning guest needs with suitable package offerings.

• Work closely with Front Office, Sales, Experience Planning, and Marketing teams to support consistent guest messaging and service.
• Attend departmental briefings, training, and cross-functional meetings to stay aligned with offerings and standards.

• Maintain a professional appearance and courteous attitude at all times.
• Follow hotel procedures and policies as outlined in the Employee Handbook.
• Protect the privacy of guests, colleagues, and proprietary company information.
• Represent the Dream brand with integrity and professionalism.

• Some college course work or training in the Hospitality Industry
• Previous experience as a Reservation Agent preferred
• Previous guest relations training.
• Strong phone etiquette and multitasking abilities.
• Effective communication and teamwork skills.
• Knowledge of Word, Excel and web based systems.
• Excellent multi-tasking and organizational skills
• Excellent time-management skills
• Excellent customer service and interface skills
• Flexible work schedule
  
  (availability to work weekends and holidays)