Rooms Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Rooms Manager

Description

At Calistoga Motor Lodge & Spa, a member of the JdV by Hyatt collection, we offer more than just a job - we offer an opportunity to be part of a vibrant community dedicated to wellness, relaxation, and the beauty of Napa Valley. Nestled in the foothills of the Mayacama Mountains, our boutique hotel and spa serve as a haven for travelers seeking rejuvenation and exploration.

We are looking for a Rooms Manager to assist in Housekeeping and at the Front Desk. Previous rooms experience will be beneficial in this role.

The Rooms Manager is responsible for all duties of the rooms operations and cleanliness levels in all areas of the property. Responsibilities include staff training, inter-department communications, and staff scheduling. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. This role will also support the front office and enhancing the guest and colleague experience.

This role will embody our leadership expectations: Championing Hyatt's Purpose & Values, Experiment to Improve, Drive for Impact and Develop Diverse Talent. This leader will also demonstrate our values of empathy, wellbeing, respect, integrity, experimentation and inclusion.

Duties include:

• Responsible for planning the management of the hotel's Rooms operations
• Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
• Solid understanding of housekeeping and laundry supplies and pars
• Teach colleagues the importance of, and how-to greet guests and courteously solve guest requests
• See that the inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
• Work closely with all other departments
• Experience purchasing rooms supplies
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Ensures proper staffing levels for customer service goals
• Coach and counsel employees to reflect hotel service standards and procedures

Salary: $75,000 / annually

About the Hotel:

The Calistoga Motor Lodge and Spa is inspired by the traditions of American road trips in the 1950s; in addition to our warm and personal guest service, guest rooms, spa, unique guest activities, and restaurant, we offer guests the experience of our three mineral pools which are naturally fed by Calistoga hot springs.

In keeping with Hyatt's Values of Wellbeing, the company offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our colleagues and their lives outside of work, including:

• Friends and Family rates across our Hyatt portfolio
• Hyatt discounts and partner discounts

Calistoga Motor Lodge is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

• Demonstrated ability to effectively interact with people of diverse backgrounds.
• 3 years or more of progressive Hotel Leadership experience, preferably with housekeeping and/or Front Office
• Service-oriented style with professional communication skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills