Rooms Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Rooms Manager

Description

Hyatt Regency Harare - The Meikles is looking for a colleague who has vast experience in running operational aspects of the Rooms Division including Front Office and Housekeeping. The Rooms Manager should ensure the smooth and efficient running of all operational aspects of the Rooms Division. Ensures that the various departments are run according to the standards that have been set for the hotel.

The Rooms Manager is responsible for overseeing the daily Rooms operations and strategic direction of the Hotel. The role focuses on delivering exceptional guest experiences, achieving financial goals, driving brand identity, and managing a high-performing team.

Key Responsibilities:

Operational Leadership

• Oversee the Rooms Division operations from the check-in to check-out for all guests, working through each relevant Head of Department to ensure a seamlessly perfect guest experience.
• Adjust set standards of operation where necessary.
• Ensures that all company brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Meets and greets regular and VIP guests as appropriate, ensures the proper handling of all of their reservations, room assignments and check-in experience.
• Regularly inspects rooms and other Rooms areas to ensure that the set standards are being maintained.
• Works with the Engineering Department to maintain guest rooms and the public areas to the highest standard.
• Ensures that all Rooms employees work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".

• Recruit, train, coach, and lead a diverse team.
• Conduct regular performance reviews and implement training plans for career development.
• Monitor staff performance and provide coaching or disciplinary actions when needed.
• Foster a team-oriented and guest-focused environment. Together with a culture of excellence, creativity.

• Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensures that all revenue generating departments (e.g. Rooms, Communications Centre, Spa, Retail Shops, Guest Laundry) is operated in line with maximizing revenues and profit through upselling, pricing activities and proper yield management, while delivering on the brand promise.
• Ensures that each cost center (e.g. Housekeeping and Laundry) operates with the lowest possible fixed cost structure while also delivering on the brand promise to the guest.

• Spends time in public areas observing employee-guest interaction and talking with guests, working through the relevant Heads of Department to effectively manage, guide and coach employees in guest service skills as the operations requirements require.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

• Ensure compliance with local labor laws and regulations.
• Maintain all operational SOPs, checklists, and audit documentation.
• Participate in hotel leadership meetings and interdepartmental coordination.

• Minimum 3 years in a leadership role in a 5-star hotel.
• Proven experience in managing both Front Office and Housekeeping operations.
• Strong knowledge of Rooms trends.
• Excellent leadership, communication in both spoken and written and interpersonal skills.
• Degree or diploma in Hospitality Management or a related field is preferred.
• Background in luxury hospitality, including urban city environments