Security Assistant Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Security Assistant Manager

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Security Assistant Manager is responsible for assisting in the oversight of the safety and security of both The Seabird Resort and Mission Pacific Beach Resort. This person will respond to guest and employee emergencies, complete incident reports, supervise and train the security staff. The Security Assistant Manager will also be responsible to assist in development, implementation, monitoring and evaluating the hotel's safety and security procedures, including fire safety, employee and asset protection.

The salary range for this position is $68,640.00 - $79,400.00. This is the pay range for this position that The Seabird Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt has a very competitive benefit package for colleagues, which may include:

• 12 Complimentary hotel room nights at Hyatt hotels world-wide

• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide

• Bereavement and jury duty pay

• Vacation, sick, and new child leave

• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,

• Retirement Savings Plan option (401K) with employer match

• Employee Stock Purchase Plan

• Complimentary employee meals

• And so much more!

Responsibilities:

• The Assistant Manager of Security is responsible for assisting the Director of Operations in overseeing the hotel's security operations.

• This position requires a strong commitment to guest safety and security, as well as the ability to lead and motivate a team of security officers.

Security Operations:

• Assist in developing, implementing, and maintaining comprehensive security policies and procedures.

• Oversee the daily operations of the security team and third party including scheduling, training, and performance management.

• Conduct regular security audits and inspections to identify potential vulnerabilities and implement corrective actions.

• Monitor surveillance systems and respond promptly to security incidents and alarms.

• Investigate incidents, accidents, and suspicious activity, and prepare detailed reports.

• Coordinate with local law enforcement agencies and other external stakeholders.

Guest Safety and Security:

• Ensure the safety and security of all guests, employees, and hotel property.

• Respond to guest inquiries and complaints related to security matters.

• Conduct security awareness training for hotel staff.

• Implement emergency response procedures and coordinate evacuation drills.

Team Leadership:

• Recruit, hire, and train security officers.

• Provide ongoing coaching, mentoring, and performance feedback to security team members.

• Foster a positive and supportive work environment.

• Address disciplinary issues and resolve conflicts within the team.

Physical Demands:

• Long hours sometimes required, including nights and weekends.

• Ability to stand for long hours at a time and to work in confined spaces as necessary.

• Ability to lift up to 50 pounds.

• Ability to walk and stand for long hours and comfortable working with all heights. Must be able to climb ladders, etc.

Required Competencies:

• Must be able to convey information and ideas clearly, both oral and written.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must be able to work well in stressful, high-pressure situations including the ability to handle guest and colleague complaints and disputes and resolve them to satisfactory results.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.

• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

• Must be able to work with and understand financial information and data, and basic mathematical functions.

• Must be proficient in using systems and applications, including Microsoft office, payroll system and other hotel system, such as HotSOS.

This list is not all-encompassing and that daily work tasks may and can be altered to meet business needs.

Qualifications
• Proven experience in security management, preferably in the hospitality industry.

• Strong leadership and supervisory skills.

• Excellent communication and interpersonal skills.

• Ability to work effectively under pressure and in a fast-paced environment.

• Knowledge of security systems, procedures, and regulations.

• Valid security guard license or certification (as required by local regulations).

• Proficiency in computer skills, including Microsoft Office Suite, camera systems, keys systems, lost and found systems.

• Qualified in first aide and equipment.

• Well-developed report writing and investigation skills.

• Ability to de-escalate situations with colleagues or guests as needed.

• Ability to work well under pressure.

• Well-developed Computer Skills particularly in the use of MS Office and email.

• 2-4 years work experience as Security Supervisoror team leader in a hotel or large commercial complex.

• Hotel experience preferred.

• Exceptional time management, detail and organizational skills.

• Must be able to manage a team and coach appropriately.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.