United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Animation and Recreation
Location : Phu Quoc, Vietnam
Level : Director
Posted : 06 Oct 2025
Job Role : Spa Therapist
Recruiter : Hyatt Hotels
Job Ref : HOZ97569
Employment Type: Permanent
Job Type :
Validate Through : 2025-11-03
Salary Description: Competetive Salary Offered
Description
§ Controls and monitors all administrative, financial and sales operations of the Spa Fitness Business functions. Including hotel programming, marketing planning and budgeting.
§ Prepares monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation.
§ Drives the engagement of Guests within the Spa, Fitness and Wellbeing functions of the hotel - ensure meaning and long-lasting engagement are maintained
§ Upholds the brand integrity and ensures all employees provide a courteous and professional service at all times, building future business and impactful experiences
§ Handles guest and employee enquiries in a courteous and efficient manner, reporting feedback, and displays strong communication skills and leadership capabilities.
§ Maintains positive guest and colleague interactions with good working relationships.
§ Maximises employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§ Prepares budget forecasts and marketing plans in conjunction with the Director of Rooms for Spa, Fitness, and Wellbeing programming, providing data lead analytics at all points
§ Monitors all costs and recommends/institutes measures to control them in accordance with the annual budget.
§ Ensures that the Department's operational budget is in line and that all costs are strictly controlled.
§ Greets VIP guests and potential members personally as when necessary.
§ Attends function, promotions for and on behalf of the Spa as when necessary.
§ Ensures that the effective setup of services offered in the Spa is always available and carried out with the utmost efficiency and courtesy as per the set standards.
§ Maintains a high profile within the Spa by becoming involved with the activities, becoming a model of fitness and health.
§ Plans and programmes all Spa activities.
§ Maintains a close inspection of the state of repair of the building and equipment.
§ Continually educates and updates oneself on the various components of the Spa Operation, Maintenance, and Growth, and recommends to Management any new innovations and/or changes.
§ Takes active measures to assist in the promotion and public awareness of the Spa.
§ Ensures the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Spa facilities and services.
§ Ensures that the Spa facility and services are Market Leaders in all aspects of provision.
Qualifications
Minimum requirements
3 years of experience in the same position
Pre-opening experience is preferable
Luxury background in resort and urban city
Excellent communication skills in both spoken and written English/ Vietnamese or Korean
Rishi star
Mumbai, India
Awesome hotel !!