Spa & Wellness Operations Coordinator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Spa & Wellness Operations Coordinator

Description

The Spa & Wellness Operations Coordinator at Miraval The Red Sea plays a vital role in ensuring the seamless flow of daily spa and wellness operations, acting as the bridge between the scheduling, therapist, instructor, and guest experience teams. This position ensures timely service delivery, supports operational logistics, and helps optimize guest satisfaction by aligning scheduling, service quality, and coordination with Miraval's philosophy of presence, balance, and transformation.

With a strong focus on service flow, bookings optimization, and cross-functional communication, the Operations Coordinator directly contributes to revenue generation, operational excellence, and guest satisfaction in a high-touch, luxury wellness environment.

Key ResponsibilitiesDaily Coordination & Service Flow
• Oversee the daily operations and service flow for spa treatments, fitness classes, private sessions, and wellness experiences.

• Coordinate with therapists and instructors to ensure service timing, room readiness, and guest transitions run smoothly.

• Monitor and adjust scheduling in real-time to accommodate changes, cancellations, or guest preferences.

• Ensure smooth communication between scheduling, guest services, and wellness teams.
Spa & Activities Booking Optimization
• Actively support the optimization of spa and wellness schedules to maximize treatment room usage, ensure diversity of service offerings, and accommodate guest preferences.

• Collaborate with the scheduling team to manage therapist and instructor availability, ensuring balanced distribution of services and experiences.

• Align service allocation with business needs to drive revenue generation while honoring individual guest requests and intentions.

• Assist in analyzing booking trends to support future planning and staffing needs.
Guest Journey & Experience Support
• Coordinate guest flow to ensure personalized, efficient, and stress-free transitions between services.

• Support guest service teams in delivering customized experiences that reflect Miraval's standards of care and intention.

• Contribute to guest satisfaction by ensuring requests, preferences, and needs are honored in scheduling and service logistics.

• Support follow-up efforts related to guest feedback and experience recovery if needed.
Cross-Departmental Collaboration
• Communicate daily service and staffing needs with spa, fitness, and wellness department leads.

• Serve as the operational point of contact during retreats, special events, and high-volume days.

• Ensure cross-team updates regarding booking changes, therapist/instructor availability, and resource allocation.
Operational Support & Administration
• Assist with the preparation of daily reports, productivity logs, shift handovers, and team briefings.

• Monitor room turnover, equipment rotation, and supply coordination.

• Support inventory tracking and stock management of treatment rooms, fitness studios, and wellness areas.

• Help manage spa scheduling systems and ensure service details are accurate and up-to-date.
Safety, Hygiene & Brand Standards
• Ensure treatment and activity spaces meet Miraval's brand standards for cleanliness, presentation, and safety.

• Follow all hygiene protocols and report any issues related to health, safety, or equipment functionality.

• Help maintain a calm, organized, and professional operational environment aligned with wellness principles.
Retail & Revenue Support
• Provide operational support for upselling initiatives, bundled offerings, and seasonal promotions.

• Assist in collecting data on guest usage, booking trends, and service performance.

• Support front-of-house teams in promoting retail products and additional services when needed.

Qualifications
• Minimum 2 years of experience in spa, wellness, or hospitality operations, preferably in a luxury or wellness resort setting.

• Familiarity with spa services, fitness and wellness programming, and guest journey coordination.

• Experience with booking systems, guest management software, and service flow tracking.

• Proficiency in English (Arabic is a plus).

• Strong organizational skills with experience in cross-departmental coordination.

Skills & Abilities
• Excellent communication and coordination skills across departments.

• Ability to manage dynamic operational needs with calm and efficiency.

• High attention to detail and guest personalization.

• Proficient in handling real-time adjustments and guest accommodations.

• Strong awareness of service timing, resource availability, and booking efficiency.

• Alignment with Miraval's core values of mindfulness, transformation, connection, and integrity.