United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Training and Development
Location : Casablanca, Morocco
Level : Staff Line level
Posted : 17 Jun 2025
Job Role : Assistant Front Office Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ57814
Employment Type: Permanent
Job Type :
Validate Through : 2025-07-16
Salary Description: Competetive Salary Offered
Description
Administration
• Oversee and assist in the preparation and updates of the Front Office Departmental Operations Manual.
• Conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
• Represent the Rooms function on the hotel's Executive Committee in the absence of the Director of Rooms.
• Spend time at the Front Office area during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.
• Ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
Customer Service
• Ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
• Ensure that targets set for customer satisfaction survey scores are achieved.
• Ensure that Front Office employees provide excellent service to internal customers as appropriate.
• Assist in greeting and checking-in VIP and Long Stay guests, ensure that they are met by an AM, AFOM or GEM.
• Ensure that all Front Office employees are aware of current promotions, policies and other important information.
• Ensure that all Front Office employees are familiar with the hotel's products and services.
• Implement consistent guest recognition programs and maintain relevant guest history database.
• Handle all guest and internal customer complaints and inquire in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships
Rishi star
Mumbai, India
Awesome hotel !!