Administrative Assistant - Executive Office

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Administrative Assistant - Executive Office

POSITION SUMMARY

Executive Administrative Assistant

The role of the Executive Administrative Assistant is that of a highly organized, proactive, discreet, individual to support both the General Manager and Hotel Manager. This role requires exceptional communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, dynamic environment. The ideal candidate will be a strategic partner, ensuring the executives times are optimized and operations run smoothly. The role requires maintaining the highest levels of confidentiality. The Executive Administrative Assistant will coordinate and manage complex calendars, including scheduling meetings, appointments, and travel arrangements across multiple time zones for both the General Manager and the Hotel Manager efficiently and effectively. Arrange detailed travel itineraries and process expense reports in a timely and accurate manner. Serve as the primary point of contact between executives and internal/external stakeholders, handling correspondence with professionalism and confidentiality. Assist with special projects, research, and data analysis as directed by executives. As a point of contact for our most discerning and repeat guests, the person in the role must be able to multi-task, handle stress, solve problems while acting autonomously within the scope of the role and culture of Ritz-Carlton by anticipating the needs of both leaders and the guests.

Demonstrating the genuine care and comfort of our internal and external guests in all responsibilities and enliven the Ritz-Carlton by demonstrating the principles of trust, honesty, respect, integrity and commitment in all interactions.

Actively assists the Guidance Team in their daily operation and may be called upon to act as an active communicator between our guests and the hotel management.

The ideal candidate will have:

• Minimum of 3 years Executive Administrative Assistance (or equivalent) & operations experience in a five-star hotel or resort
• A degree in hospitality and a second language would be desirable
• Extensive knowledge of hotel operations and systems including OPERA, Marsha, GuestVoice, CITY, Servidyne.
• Strong proficiency in the latest versions of Microsoft Office, Excel and Power Point
• Exceptional organizational and time-management skills
• Proactive thinker and ability to work independently and anticipate needs
• Must be able to type 50-60wpm and ability to handle multiple tasks at once
• Ability to be a clear thinker and remain calm in pressure situations
• Ability to focus attention on details, be well organized and follow up
• Must have excellent telephone and email etiquette
• Maintain confidentiality of proprietary materials and information
• Excellent verbal and written skills, in English required, (writing samples will be requested)
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Prepare and review written documents (e.g., prepare agendas/timelines, daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness Take and distribute meeting minutes to appropriate individuals. Follow up on action items for executive meetings, board meetings, and other high-level engagements.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.