Anytime Ambassador - Miami

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Anytime Ambassador - Miami

In the Marriott Customer Engagement Centers, you can begin a journey of possibilities, belong to something bigger than yourself, be authentic, and be motivated, and encouraged to grow every day. At Marriott be you!

*** WORK FROM HOME (WFH) OPPORTUNITIES***

Work from the comfort of your home with a remote opportunity Must live within 50 miles of the CEC Miami

Class Start Date: October 6, 2025

Training Class Schedule: 8:00 AM - 4:30 PM CST Anticipated Shift After Completion of Training: 12:30 PM - 9:00 PM CT

Compensation includes paid training, hourly base rate paid weekly, and eligibility for monthly incentives.

We offer a competitive benefit package including medical, dental, vision, Retirement Savings Plan with company match, employee stock purchase program, TRAVEL DISCOUNTS and more.

If this training class start date is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com/
• Associates who work remotely are expected to maintain a work environment that is conducive to performing their assigned work. It should be safe and secure, ergonomically appropriate for the individual, and free of interruptions.
• Applicant is responsible for working directly with Internet Service Provider (ISP) for set up & support. Minimum requirements of 3 Mbps download speed and 1 Mbps upload speed must be set up and maintained. (Mbps = Megabits per second). Must have a physical cable plug-in (ethernet) connection.

Be inspired to discover the best version of yourself as you connect with people through the power of travel.

Anytime Ambassador

Marriott's Anytime Ambassadors deliver personal service by responding to the inquiries of our most loyal guests via phone, and email. Anytime Ambassadors answer a global phone line and global email cue to expedite requests of our members in the absence of their Personal Ambassador or for Ambassador member immediate needs. They actively listen and answer questions to resolve issues in an efficient manner. Anytime Ambassadors are responsible for evaluating and analyzing each guest's needs and recommending tailored travel solutions that enhance their travel experience, deepening their loyalty to Marriott's products and services. They also follow through on immediate guests needs with time sensitivity or escalate more complex requests back to a member's Personal Ambassador for actioning.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High School diploma or G.E.D. equivalent.

Supervisory Experience: No supervisory experience.

License or Certification: None

REQUIRED QUALIFICATIONS

Related Work Experience: 6 months related experience in Loyalty Knowledge Group or higher Knowledge group required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.