Assistant Manager, Business Operations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Manager, Business Operations

POSITION SUMMARY

The Ritz-Carlton Leadership Center is a for profit, external facing Corporate Consulting organization that specializes in organizational culture transformation, leadership development, and service culture development. The Assistant Manager, Business Operations is responsible for business operations functions including: revenue management, expense management, MBS & Finance support, legal and contracts support, and all associated reporting and project support for business operations for the Leadership Center. This position reports to the Vice-President of the Leadership Center.

The core responsibilities for this position include:

Managing all revenue and payment operations

Managing all client and operating expense operations

Serving as the lead for MBS and finance department interactions, projects, and business operations requirements

Serving as the primary owner for operations support including special project support, Salesforce hygiene, on-boarding coordination for new hires into RCLC, technology inventory, client, and employee relations as well as vendor relations.

Serving as the lead catcher for all inbound sales leads and supporting lead communication Owning all associated business operations reporting and project support

EXPECTED CONTRIBUTIONS

Manages all revenue and payment related operations:

• Owns all revenue collection for the business. This includes all payments for all service lines and all associated processes
• Owns all client invoicing for all service lines and ensures that they are error free and timely
• Owns all related communications to clients to ensure that payments are made according to contract terms and ensures compliance
• Owns all invoicing, reporting, payments, and operational support
• Owns all reconciliation of payments
• Ensures all revenue related activity is accurate and timely in salesforce

Manages all client expenses and operating expenses operations

• Owns all client expense invoicing, compliance, and payment collection. Ensures that these are submitted and processed according to contract terms.
• Owns all associated reconciliation for client expense payments and updates salesforce with accurate data
• Owns all communication with clients regarding expense payments and processing
• Reviews the Operating Expense report (P&L) each month, ensures compliance with budget, identifies discrepancies, and reviews with the VP and Director of Marketing & Operations

Serves as the lead for all MBS and finance department interactions, project, and business operations requirements

• Maintains a calendar of meetings, deadlines, and process requirements for MBS and finance department interactions with The Leadership Center
• Owns the process and submission of the monthly forecast to finance after reviewing with the VP
• Owns all monthly, quarterly, and annual reconciliation of revenue and operating expenses
• Owns reconciliation of lockbox and lockbox operations

Provides project support for business operations

• Supports phone line coverage for TRCLC
• Designs and owns processes related to the team including SOPs, procedures, products and services, customers, and vendors, and assists in the process improvement implementation of these processes across the team.
• Serves as operational lead for new hire onboarding, including sourcing new hire orientation opportunities across Ritz-Carlton, purchasing of IT equipment, and coordinating with the hiring manager on any new hire employee relations special projects.
• Leads Salesforce hygiene on behalf of TRCLC, including auditing and maintaining standards
• Researches any required areas in business operations-especially escalations or discrepancies
• Supports and leads all projects within the business operations

Serves as lead catcher for all inbound sales leads and supporting communication

• Owns initial client outreach on behalf of the account manager
• Owns communication with client on behalf of the account manager and schedules initial introduction call
• Documents all client communication in Salesforce
• Creates all course contracts and invoices on behalf of the account managers

CANDIDATE PROFILE - EXPERIENCE DESIRED

Required Experience

• A minimum of 4 years of related work experience; including accounting, P&L management, and legal experience
• Financial operations experience; excellent time management and organizational skills
• Highly accountable to deliver results with minimal supervisions
• Bachelor's degree required

The pay range for this position is $23.31 to $41.20 per hour. In addition, the position is eligible for an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, June 17, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.