Cluster Learning & Development Officer - Central London Cluster Marriott Hotels

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Cluster Learning & Development Officer - Central London Cluster Marriott Hotels

POSITION SUMMARY

Marriott International's Managed hotels in the Central London Cluster seek a dynamic, creative and customer-focused Learning & Development Officer for our amazing five properties:

London Marriott Hotel County Hall
London Marriott Hotel Kensington
London Marriott Hotel Maida Vale
London Marriott Hotel Marble Arch
London Marriott Hotel Regents Park

As a Learning & Development Officer you will assist the Cluster TA and L&D Manager and the Cluster Human Resources Team in driving all training and development activities within the cluster of five properties. You will maintain positive internal and external relationships with both associates and managers. You'll lead by example as an enthusiastic learner and be a go-to person for all things L&D. Additionally, you will provide a consistently high standard of administration support to the key stakeholders and supports in the achievement of the business goals and strategies of the company.

CANDIDATE PROFILE

Experience
• Previous learning and development experience essential
• Previous administrative experience required
• Human Resources experience desired

Skills and Knowledge
• Influential communication skills (verbal, listening, writing)
• Strong design, delivery and presentation skills, particularly in guest service and customer service
• Confident Learning Management System user
• Effective coaching skills and understanding of the talent life cycle
• Previous user of Microsoft Office systems such as Outlook, Word, Excel, PowerPoint
• Excellent typing speed and accuracy of spelling and grammar, layout and content formation essential
• Highly organized, time-conscious and efficient approach to daily, weekly and monthly schedules
• Ability to manage varying needs and prioritizing to ensure best business results

Education or Certification
• High School completion or equivalent required
• Chartered Institute of Personnel and Development student (or similar) certification preferred or a willingness to study

MAIN JOB RESPONSIBILITIES

As a Learning & Development Officer, your role is key in ensuring all associates are equipped with knowledge and skills to carry out their work activities effectively. You will be taking a strategic approach on training, assessing the needs within the organisation and deliver the trainings required as such. The Learning & Development Officer will provide a comprehensive, confidential overall HR support for the team and associates.

Administering Employee Training Programs
- Leads the creation and delivery of training programmes that are satisfactory to all relevant parties in the organisation, such as associates, supervisors, and their line managers.
- Promotes and informs employees and managers about all available training programs, such as Core Trainings, Statutory, Mandatory, Compliance, Take Care, Health & Safety etc.
- Ensures that all statutory and health & safety training requirements are met as per company brand standards

Evaluating Training Programs Effectiveness
- Monitors enrolment and attendance to training classes
- Meets regularly with participants and departmental leaders to assess progress
- Oversees the reporting of training completion and proactively communicates accordingly across multiple hotels and departments
- Partners with operational leaders to assess departmental training needs, including supporting in the development of associates during their probationary period such as 30,60 and 90 days reviews
- Proactively communicates across our properties on completion updates and new training opportunities

Developing Training Program Plans
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
- Ownership of our Departmental Trainers initiative. This group of associates will be supporting the Talent Development Officer in enhancing their team's training and new starter onboarding experience
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate
- Aligns current training and development programs to effectively impact key business indicators
- Establishes guidelines so employees understand expectations and parameters
- Develops specific training to improve service performance
- Drives brand values and philosophy in all training and development activities
- Incorporates development as a component of departmental meetings with a focus on continuous improvement
- Ensures that managers are complaint with 30-60-90-day reviews and that annual reviews are up to date

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.