Complex Banquet Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Complex Banquet Manager

JOB SUMMARY

The Complex Banquet Manager leads the planning and execution of banquet and catering events across two of Fiji's premier resorts. This role ensures flawless delivery of meetings, incentives, weddings, and social events through strong leadership, operational excellence, and a sharp focus on guest satisfaction. The Banquet Manager partners closely with Culinary, F&B outlets, Sales & Events, and our AV partner Micro hire to deliver world-class event experiences that reflect the Sheraton and Westin brand promise.

CANDIDATE PROFILE

Education and Experience

• Diploma/Degree in Hospitality Management, Events, or a related field (preferred).
• Minimum 3-5 years of progressive leadership experience in Banquets, Events, or Food & Beverage operations, ideally within luxury or large-scale resort environments.
• Strong financial acumen with proven success in budgeting, forecasting, and cost control.
• Experience collaborating with AV/technical partners ( Microhire ) highly regarded.

CORE WORK ACTIVITIES

Managing Banquet Services Operations

• Direct daily banquet operations across multiple venues, including ballrooms, outdoor spaces, and specialty dining venues.
• Forecast and manage departmental inventories (China, glassware, linen, props, décor, staging).
• Partner with Microhire to deliver seamless AV/technical setups and innovative solutions.
• Ensure compliance with health, safety, and sanitation standards at all times.
• Monitor banquet beverage operations, perpetual inventory, and liquor cost control.
• Develop schedules aligned to business forecasts, balancing service quality with profitability.
• Provide operational insight to Sales & Events teams to maximize event revenue.

Leading and Developing Banquet Teams

• Recruit, train, and mentor banquet leaders and associates, building a motivated and service-driven team.
• Conduct daily briefings and monthly meetings to align teams with business goals.
• Encourage cross-training and multi-skilling to drive flexibility and efficiency.
• Serve as liaison with Culinary, Stewarding, and AV teams to ensure coordinated event delivery

Guest & Client Experience

• Act as operational point of contact for key group clients, meeting planners, and VIPs.
• Maintain a strong floor presence during major events, ensuring execution excellence.
• Address guest concerns promptly and implement service recovery where necessary.
• Review guest feedback, survey scores, and post-event evaluations to drive improvements.

Financial & Administrative Responsibilities

• Monitor departmental P&L, track revenues and costs, and ensure budget goals are met.
• Identify upsell opportunities in collaboration with Sales and Event Planning.
• Safeguard banquet assets through accurate record-keeping and inventory control.
• Prepare forecasts, performance reports, and action plans for senior leadership.

Human Resources & Training

• Ensure team compliance with Marriott HR policies, labor laws, and safety protocols.
• Deliver ongoing training in service standards, safety, and guest engagement.
• Provide constructive coaching and corrective action where required.
• Drive associate engagement, recognition, and career development initiatives.

Management Competencies

Leadership

• Professional presence with strong communication and interpersonal skills.
• Adaptable and calm under pressure, especially during large-scale events.

Execution

• Results-oriented, with a proven ability to deliver operational and financial outcomes.
• Highly organized and detail-focused in all aspects of event management.

Relationships

• Builds trust and collaboration across multiple teams and stakeholders.
• Develops strong client and partner relationships to encourage repeat business.

Talent Development

• Coaches, mentors, and inspires teams to achieve excellence and grow future leaders.
• Encourages innovation and accountability at all levels.

Technical Expertise

• In-depth knowledge of banquet service standards, event setups, and F&B service.
• Strong understanding of AV and event technology in collaboration with Microhire .
• Proficiency in MS Office, event management systems, and POS platforms.

Key Performance Indicators (KPIs)

• Guest satisfaction and post-event feedback (GuestVoice, Meeting Planner surveys).
• Event profitability and beverage cost control.
• Employee engagement, retention, and training completion.
• Effective inventory and asset management.
• Seamless execution of large-scale conferences, weddings, and social events

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.