United States
Marriott International, Inc. is a global leading travel company based in Bethesda, Md., USA, with more than 6,000 properties in over 122 countries.
Industry : Hotels & Resorts
Department : Other Department
Location : Mexico City, Mexico
Level : Staff Line level
Posted : 23 Aug 2025
Job Role : Other Role
Recruiter : Marriott International
Job Ref : HOZ9754
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2025-09-20
Salary Description: Competetive Salary Offered
The Director of CEC Operations oversees the strategic and day-to-day management of the Marriott Customer Engagement Center, ensuring operational efficiency, high service levels, and alignment with brand standards. This role is responsible for leading teams, improving processes, and driving performance through key performance indicators (KPIs) specific to a call center environment-such as service level, average handling time, conversion rates, and customer satisfaction. Success in this position depends on the ability to balance technology, people management, and data-driven decision-making to deliver exceptional guest experiences and achieve business objectives.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Muzammel Huque Chy
Makkah, Saudi Arabia