Director of Rooms

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Rooms

Additional Information: This hotel is owned and operated by an independent franchisee, UIODT. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
• Ensure that orientations for new team members are comprehensive and completed in a timely manner.
• Receive hiring recommendations from team leaders.
• Conduct interviews and assist in hiring decisions.
• Understand financial statements, sales and activity reports, and other department performance data.
• Ensure the implementation of a viable key control program.
• Assist in conducting the required annual quality audit with GM & RD.
• Ensure that all team members meet or exceed all hospitality requirements.
Respond promptly to requests from the Guest Service department.
• Extend professionalism and courtesy to guests at all times.
• Take a proactive approach when addressing guest concerns.
• Provide excellent customer service by being available or accessible to all guests.
• Perform part-time duties as needed.
• Hold a bi-annual one-on-one staff meeting.
• Communicate and update all goals and results with employees.
• Extend professionalism and courtesy to employees at all times.
• Take a proactive approach when addressing employee concerns.
• Publish all guest satisfaction results in a timely manner, including all guest satisfaction forms, comment cards, and guest letters.
• Follow the property-specific recovery and effort plan.
• Help associates understand changing guest needs and expectations and exceed them.
• Lead by example by demonstrating self-confidence, energy, and enthusiasm.
• Help ensure the team has the capabilities to meet expectations.
• Understand associate and guest satisfaction results and communicate game plans to address areas of need and expand on strengths.
• Ensure goals are translated to the team regarding guest follow-up and productivity.
• Develop policies for the Rooms area.
• Manage the 4DX program.
• Identify and monitor the auditable points of the Brand Standard.
• Authorize hours for managers in their department.

Academic Qualifications: Minimum 3rd level degree in Administration with a specialization in Hospitality and Tourism or a master's degree related to Hotel Management.

General Knowledge: Self-motivation skills.
Hotel Knowledge.
Office Management.
Human Relations.
Hotel Knowledge.
Organizational Leadership.
Strategic Management and Planning.
Negotiation.
Teamwork.

Specific Knowledge: Document Management.
Budget Preparation and Control.
Hospitality Management
Hotel Management
Customer Satisfaction

Desirable Knowledge: Operations Management
Business Administration and Management
Team Management and Motivation

Professional Experience: Director of Rooms
Rooms Manager
Housekeeping Supervisor
Front Office Manager

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.