Job Description For F&B Support Expert (Server Attendant) SEASONAL
POSITION SUMMARY
Food & Beverage Server Attendant (Service Expert)
We are seeking a food and beverage enthusiast with a passion for delivering exceptional guest experiences in a Forbes 5 Star Restaurant. The ideal candidate will have a deep understanding of fine dining and the ability to engage guests with detailed knowledge of all food and beverage menus, ensuring a luxurious and memorable dining experience. While Michelin Star and Forbes 5 Star experience are preferred, they are not required. Similarly, WSET (or, equivalent) certifications are preferred.
Key Responsibilities:
- Provide warm, welcoming service to guests, ensuring flawless table settings and expertly guiding them through the menu with detailed knowledge of dishes, ingredients, and recommended pairings.
- Communicate effectively with the kitchen regarding menu questions, product availability, and special requests.
- Be knowledgeable about dietary restrictions and allergies, ensuring accurate communication to the kitchen for guests with specific meal requirements.
- Regularly check in with guests to ensure satisfaction with each course and beverage throughout their dining experience.
- Maintain the cleanliness of work areas, table settings, china, and glassware throughout service.
- Complete closing duties, including cash handling, restocking items and preparing the work area for the next shift.
- Present accurate checks to guests and process payments efficiently.
Qualifications: - 2-3 years of previous food and beverage experience as a server in a luxury, 5-star, fine dining environment required.
- Michelin Star experience and WSET certification preferred.
- Must be customer and team-oriented with the ability to work in a fast-paced environment.
- Strong multitasking abilities with excellent attention to detail.
- Excellent guest service skills and communication skills.
- Must be able to work flexible hours, including weekends and holidays.
- Demonstrates knowledge and proficiency of all applicable food & beverage laws and regulations
- Strong knowledge of food & beverage, especially seafood and wines.
- Hospitality Graduate or Certified Service Professional preferred.
- Experience working with POS systems (Oracle Hospitality Symphony desirable).
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Must be able to stand and work for extended periods.
- Willingness to work outdoors in Caribbean weather.
- Must be 18 years of age or older.
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
Muzammel Huque Chy
Makkah, Saudi Arabia