FLEX Director - Change Management and Communications - Procurement

Salary Details

Salary Description: Competetive Salary Offered

Job Description For FLEX Director - Change Management and Communications - Procurement

This is a temporary position.

The Flex Director, Change Management + Associate Engagement will lead communications and engagement efforts for the Enterprise Procurement transformation. The Director will dually report into the Associate Engagement + Change Management team and the Business Transformation Office. This is a six-month assignment with the potential for extension through 2026.

This person will play a lead role developing and delivering change management and stakeholder engagement for the multi-year transformation of Marriott's enterprise procurement capability, which encompasses behavior, process, and technology change. They will serve as a strategic partner to Enterprise Procurement leadership and will be a key contributor to strategy, planning, content creation, and distribution of executive and stakeholder communications to a wide range of audiences.

Key responsibilities include:
• Develop and execute change management plan, including conducting stakeholder impact/readiness analyses and stakeholder assessments/interviews.
• Conduct change impact analysis and document key changes across behavior, process, and technology.
• Create communication and engagement plan by audience. Develop key messaging and materials to support stakeholder engagement, including written communications, presentations, talking points, speaking notes, and FAQs.
• Partner with Enterprise Procurement leadership to develop and deliver an associate engagement plan, which may include town halls, small group forums, skip-level interviews, opportunities for collaboration and connections, and/or associate recognition.
• Lead feedback loop and/or informal stakeholder check-ins. Identify risks, resistance and performance gaps, and work to develop and implement specific plans to mitigate/address concerns.
• Work closely with continent teams to localize deliverables and ensure consistent global message.

CANDIDATE PROFILE

Education and Work Experience
• 4-year degree (or equivalent) from an accredited university required, advanced degree a plus
• 8+ years' experience leading change management, stakeholder engagement, or communications for a variety of change initiatives
• Proven track record consulting to business leaders and designing, developing, and implementing high-impact change and communications solutions in large organizations, using a variety of delivery methodologies
• Ability to develop client-ready material and communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
• Strong writer with experience developing and presenting impactful communications and other materials
• Demonstrated success working with and influencing cross-functional work teams in a matrix organization
• Hospitality/lodging industry experience a plus

Knowledge and Skills:
• Experience and knowledge of the design, development, implementation and sustainability of adaptive change management; demonstrated proficiency conducting change impact assessments including documenting and validating changes.
• Exceptional written communication skills including experience developing clear, concise, and logically written business communications including PowerPoint presentations, talking points, speaker notes, and email communications
• Strong verbal communication skills including proven ability to run workshops, facilitate sessions, and effectively communicate and present information to stakeholders
• Editorial experience, strong proofreading, subbing, and editing skills, as well as the ability to develop creative materials and tell a story visually
• Ability to work effectively at all levels of an organization and with and through others as member of a team
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Demonstrated proficiency with Microsoft Word, Excel and PowerPoint applications; familiarity with Smartsheet a plus
• Change management certification (e.g. Prosci, CCMP, CMS) preferred

Attributes:
• Exhibits leadership presence; ability to influence others, move toward a common vision or goal and establish credibility
• Highly organized and able to handle multiple priorities at any given point in time
• Results oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure
• Strategic thinker; processes information through a strategic lens and applies tenants of systems thinking/theory to issues/assignments
• Analytical; makes decisions using data
• Comfortable with complexity, ambiguity and change and working as an individual contributor
• Team player, ability to navigate ambiguity and change
• Trustworthy with strong business integrity and ability to hold sensitive information in confidence
• History of consistently delivering positive business results

The pay range for this position is $60.38 to $100.63 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.