FLEX Director Loyalty Program Risk

Salary Details

Salary Description: Competetive Salary Offered

Job Description For FLEX Director Loyalty Program Risk

This is a temporary position.

As a senior member of the Loyalty Program Risk Team, the Director will be responsible for the oversight and support of Loyalty Fraud related to the Marriott Bonvoy Loyalty Program. He / She will provide leadership and guidance relative to the Loyalty Fraud and ensuring we are properly mitigating risk for the company and protecting the security of our Loyalty account members.

The Director will act as a subject matter expert on Loyalty Fraud related to the Bonvoy Loyalty Program and will serve as a liaison between Finance, Legal, Internal Audit and Global Technology, Loyalty Operations, Continent Stakeholders to ensure that all company-wide efforts and goals are balanced with respect to the Loyalty Fraud risk to the program. He / She will have responsibilities for Loyalty Fraud reporting & analysis and will provide accurate, timely and actionable information to our Loyalty Fraud and Risk stakeholders to enable the achievement of goals and objectives.

The Director will work as a part of the FBP Loyalty leadership team to drive execution of the program and enhancement of systems and processes that support this key objective to achieve the goals of these programs for Marriott and add value. He / She must therefore be adept at tapping diverse sources of information, identifying profitable opportunities, anticipating challenges, and devising and executing breakthrough strategies to deliver against this objective.

CANDIDATE PROFILE

Education and Experience

Required

• Minimum 8 years of financial management experience in a global organization with increasing management responsibility including complex data analysis and financial modeling.
• Minimum of 2 years of experience in a management role; demonstrated success leading and developing others in a complex, service-intensive, deadline-driven environment.
• Baccalaureate degree in a related discipline required.
• Availability to work weekends and outside normal business hours as needed.

Preferred

• Proven experience in leading and managing multiple projects simultaneously with a demonstrated ability to translate business needs into operational financial management priorities.
• Demonstrated ability to orchestrate systemic change, including initiating, supporting and managing change within an organization, taking steps to remove barriers or to accelerate its pace.
• Proven experience in fostering collaboration, building strong relationships, and leveraging insights to anticipate and manage project risks. Demonstrated ability to communicate openly, sell ideas persuasively, and resolve conflicts diplomatically while maintaining positive relationships
• Possesses strong interpersonal skills; must be a successful "networker" and able to maintain effective relationships, both internally and externally.
• Communicates effectively, both orally and in writing; listens to others and effectively comprehends information; creates an environment allowing timely information flows throughout the organization.
• Experience delivering results under difficult conditions and demonstrating balanced judgment under pressure. Experience assessing, planning and getting "the right priorities" done, on time and budget, at high quality levels; capable of working both independently and as part of a team.
• Proven ability to make timely decisions under pressure, even with incomplete information, and challenge organizational norms to enhance effectiveness.

CORE WORK ACTIVITIES

• Oversee effective fraud reporting, analysis and control processes for the Loyalty program and proactively identify and address fraud risk areas.
• Serve as Loyalty finance liaison for Finance, Legal, Internal Audit and Global Technology, Loyalty Operations, Continent Stakeholders; responsible for resolution of Loyalty Fraud concerns from our stakeholders.
• Support Loyalty Performance resources to provide analysis and financial oversight including development and implementation of key metrics (Fraud Recovery Rate, Fraud by Channel, Fraud Loss, Total Caseload, etc.) and partner with Loyalty business leadership to implement program adjustments that ensure the long-term health of the Program.
• Using Empower, SQL queries, and data gathered from team leaders, successfully monitor and analyze Loyalty Fraud by developing monitoring tools and a financial reporting and forecast process. Ensure that potential issues are identified early and that Loyalty Leadership is informed of potential risk areas.
• Support relationships with 3 rd party vendors to ensure proper support of key initiatives that will support Marriott priorities.
• Prepare Loyalty Program Risk updates as required for Marriott financial reporting and planning processes, Steering and Corporate Growth Committee Meetings, Owner and Franchisee meetings, etc.
• Maximize use of tools to help automate and ensure accurate and auditable reporting of Loyalty Program Risk workload investigations and proper resolutions.
• Establish and maintain strong, collaborative relationships with Loyalty Program Risk team and other key stakeholders understand the business, ensure timely exchange of actionable financial information and customer satisfaction. Drive alignment and shared accountabilities with key stakeholders by outlining processing and outcome requirements through the establishment of standardized service level agreements.
• Ensure the integrity and accuracy of data and reports produced, through the systemic monitoring of key performance measures and the auditing of key reports on a sampling basis. Identify unusual financial and process performance trends and investigate and resolve any problems and/or inconsistencies as appropriate.

The pay range for this position is $56.58 to $92.36 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, May 13, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.