FLEX Manager - Operations Deployment

Salary Details

Salary Description: Competetive Salary Offered

Job Description For FLEX Manager - Operations Deployment

This is a temporary position.

The FLEX Manager for Deployment and Lock Security Stabilization will support the Global Operations department in deploying lock systems across all hotel brands. This role aims to ensure hotels are well-supported during the annual Lock Security and Stabilization efforts, with minimal travel required. Key responsibilities include:
• Acting as a liaison between hotels, project teams, and vendors to ensure smooth implementation and transition of lock systems.
• Identifying and resolving issues through vendor interactions.
• Assisting the Deployment team in troubleshooting complex issues involving multiple systems, such as PMS, MPG, Lock Vendor Software, and ServiceNow.
• Tracking and escalating trending issues to relevant parties to find root cause resolutions.

CANDIDATE PROFILE

Education and Experience

Required
• 4-year bachelor's degree from an accredited university in Hotel and Restaurant Management, Business Administration, Engineering Information Technology, Information Systems, or related major; or equivalent experience.
• Experience with one or more of the PMS systems (FSPMS, FOSSE, LightSpeed, Opera)
• Experience working with external vendors and systems.

Preferred

• Expertise in above property Digital Guest Experience Environment
• Experience with large initiatives and processes needed to lead and/or support delivery and ongoing support
• Possesses excellent project management skills and ability to independently manage multiple projects and competing priorities.

CORE WORK ACTIVITIES
• Manages accountability for compliance of MIP-44 guidelines, specifically but not limited to compliance related to expense reporting activities, processes expense reports within guidelines of MIP-44; internal LSOP's and Concur expense.
• Analyzes customer survey data and identified areas of opportunities. Responsible for facilitating improvement plans between stakeholders and team.
• Provides direction and support to designated projects and new discipline initiatives as assigned.
• Identifies operational risks or issues and escalates appropriately.
• Identifies key drivers of business/discipline success and aligns focus on the critical few to achieve results.
• Identifies operational challenges associated with the discipline and partners with the leadership to solve these challenges and/or develop alternative solutions. Solicits stakeholder feedback on support processes and follows through on the result with appropriate partners.
• Facilitates departmental feedback, capture and provide recommendations for resolutions, progress or improvement
• Identifies trends, gaps or patterns in business processes and lead strategies to improve implementation tools, processes and team performance.
• Manages partnership with properties. Facilitates and sets expectations with properties for level of support and accountability expected.
• Collaborates and communicates amongst team through technology such as Microsoft Teams, Smartsheet, etc.
• Provides analysis of success measures and make recommendations on new and improved implementation strategies.
• Reacts to property requests and corresponds with stakeholders to manage business demands and documents within department guidelines. Identify trends and provide recommendations for proactive solutions.
• Manages the development, and implementation of various cross discipline projects, including proper tracking mechanisms, analysis and reporting of results.
• Determines relevant success measures and creates and manages regular status reports of project data for tracking effective completion.
• Utilizes technology to analyze business processes and create efficiencies within the organization.

Partners with project team to lead project meetings, training sessions, etc.

The pay range for this position is $30.86 to $48.37 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, May 1, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.