FLEX Senior Manager, Topline Franchise Revenue Services

Salary Details

Salary Description: Competetive Salary Offered

Job Description For FLEX Senior Manager, Topline Franchise Revenue Services

This is a temporary position.

The Senior Manager, Topline Franchise Services, is a key member of the broader Topline Franchise Services and Support team. The Senior Manager will assist with the ongoing rollout of the Power of M (Digital & Tech Transformation) by leveraging tools & resources to assist Franchise Hotels & Franchise Management Companies in the completion of the deployment tasks. The position supports the rollout of DTT as well as ensuring that the Franchise portfolio is able to continue to maximize revenue performance through the transition. This position will report to and support the Senior Director Topline Franchise Support & Services in defining, refining, and promoting sales, marketing, and revenue management programs & service offerings by delivering a proactive approach to drive topline revenues while executing the task list for DTT deployment. Success in this role requires strategic thinking and change management skills, a proven ability to manage multiple projects at the same time, and the utilization of data metrics to develop analytical insights to drive high impact focus areas. The Senior Manager will actively partner with our Topline Franchise Support team, the Owner & Franchise Services organization, franchise management companies, and key Consumer Operations disciplines across the U.S. and Canada.

Job Responsibilities

• Serves as liaison between the Business Transformation Office (BTO)/DTT Deployment Team and the Topline Franchise Service & Support team to ensure all communications are timely and actionable.
• Will conduct outreach to Franchise hotels & Franchise Management Companies as necessary to drive completion of task list for DTT Deployment.
• Coordinate with the BTO and both the Topline Team and the OFS Organization for any ongoing issues/escalations/etc. that need support in order to be completed.
• Proactively identifies areas of opportunity to improve process between BTO and Franchise hotels and/or Franchise Management Companies, allowing hotels/FMCs to focus on driving performance while executing the DTT rollout task list.
• Leverages data to implement program strategies and drive effectiveness to optimize performance for franchise community
• Influences franchise partners for adoption of the program services/offerings' evolution that delivers value, demonstrated ROI, and improvement of owner and franchisee satisfaction
• Leads efforts to ensure consistent pull through of enterprise-wide initiatives within US/Canada to maximize customer/stakeholder satisfaction and profitability
• Helps build framework for initiatives to achieve business objectives. Develop creative architecture for discipline-challenging solutions.
• Builds and maintains effective partnerships with all internal and external stakeholders (e.g., owners / franchisees, senior leaders & Topline services leaders).
• Gains alignment with topline and discipline partners when shaping and driving execution of initiatives
• Facilitates balanced decision-making, reflecting needs of the various stakeholder groups and promotes the long-term success of the FMCs and hotels
• Leverages various communication channels to provide business and initiative updates to stakeholders.
• Support the execution of change management efforts for assigned projects

Managing Execution Drive For Results

• Uncovers areas where Marriott topline tools and resources are not being leveraged by franchise management companies, potentially leading to missed revenue opportunity(ies)
• Navigates Marriott's internal organization to pair need with solution or new services.

Strategy Planning and Execution

• Strategically partners with cross functional and cross discipline teams to meet objectives.
• Create and deliver periodic and on-going presentations on findings and opportunities in support of the franchise community.
• Actively engage with internal partners to prepare content for communication materials as needed
• Drives awareness by assessing and identifying gaps and building recommendations based on data findings and stakeholder feedback.
• Consults with topline and account leaders to identify trends, successes, and areas of need or opportunity.
• Influences key stakeholders to facilitate alignment and development in communication of broader organizational goals.
• Leads resolution challenges on business requests that have broader impact and/or risk. Presents alternative solutions and impact assessment by leveraging the broader organization.
• Supports the team in driving overall RevPAR and RPI growth. Reviewing trends and Identify opportunities to drive improved results (e.g. brand).
• Proactive engage with internal stakeholders and partners to continue to foster on going relationships.

Additional Responsibilities

• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule. Collaborates with internal partners and stakeholders to support business/initiative strategies
• Communicates concepts in a clear and persuasive manner that are easy to understand.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Demonstrates an understanding of business priorities.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
• Demonstrates self-confidence, energy and enthusiasm.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager. Travel can be up to 10%

Key talents and Experience Desired

• Lodging/Hospitality industry experience across multiple brands; experience within franchising is a plus.
• Experience in providing a team direction and performing responsibilities via influence ability (as opposed to line management authority).
• Possess strong interpersonal, communication and platform skills.
• Ability to work independently through problem solving, influencing and taking initiative.
• Demonstration of leadership skills, particularly regarding strategy, planning and execution.
• Strong Project Management skills, able to manage several projects at once.
• Ability to develop presentations to effectively facilitate meeting and ideation sessions Education and Experience.
• 4-year degree from an accredited university in Business Administration, Marketing, or related field preferred.
• Five years of relevant hotel professional experience in sales and marketing demonstrating progressive career growth and a pattern of exceptional performance.

The pay range for this position is $47.35 to $68.41 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, June 18, 2025.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.