Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Lingfield Park Marriott Hotel & Country Club. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Lingfield Park Marriott Hotel & Country Club Front Desk Manager

Are you passionate about guest service and someone who strives to always go that extra mile? We are looking for a star-player to come and lead our Front Desk team - those who meet and greet our guests and are often central to the 'memory-making' elements of their stay with us.

We need you to be motivated - and motivating; to support and encourage your team to anticipate guest needs (often before they know they need something) and then consistently deliver.

Here at Lingfield Park Marriott Hotel & Country Club, we put our associates first. If you're happy, then our guests will be too. It's a contagious feeling and we want everyone to share it. You will be part of a diverse community within a glorious racecourse setting in leafy Surrey. With easy access to London via direct rail and close to London Gatwick and the M25, we celebrate our peaceful surroundings and yet remain connected.

Our hotel is part of Lingfield Park Racecourse and proud of its unique setting. No two days are ever the same with an eclectic mix of guests choosing to stay in one of our 116-bedrooms for either business, leisure, golf or horseracing. On top of the 18-hole golf course on site, our 4* hotel offers full leisure facilities comprising of a swimming pool, gym, sauna, steam room and jacuzzi.

Are you ready to come and join the 'Lovely Lingfield' team?

Responsible for Front Desk daily operations and supervision of the Front Desk team. Position directs and works with associates to carry out guest arrival and departure procedures, ensuring consistent delivery of the highest standards of service, striving to ensure guest and associate satisfaction whilst maximizing the financial performance of the department.

Key Responsibilities

Deliver exceptional guest service and manage complaints effectively.
Maximize room revenue through upselling and strategic initiatives.
Ensure compliance with Marriott brand standards and audit targets.
Lead and develop the Front Office team through regular reviews and training.
Oversee daily operations including rotas, reporting, and guest facility bookings.
Support safety, compliance, and cross-department communication.
Utilize hotel systems (Opera, GXP, Marsha) to track performance and guest satisfaction.

Qualifications & Skills

Diploma or equivalent.
3+ years in a hotel front office leadership role.
Proficient in Marriott systems.
Strong leadership, communication, and customer service skills.
Organised, proactive, and professional.

Salary: up to £31,993 (depending on experience)

This company is an equal opportunity employer.

frnch1

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.