Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Hotel Xenia, Autograph Collection. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

A fantastic opportunity has arisen here at Hotel Xenia, Autograph Collection by Marriott. We are currently looking to recruit a passionate Front Office Manager to join our Front Office team in our growing luxury boutique hotel.

Position Overview

Reporting to the Rooms Division Manager, the Front Office Manager is responsible for overseeing all front office operations, ensuring a seamless guest experience. This role includes managing check-ins, check-outs, guest inquiries, and maintaining high service standards. Key responsibilities include supervising the front office team, training and developing staff, handling guest complaints professionally, managing room assignments, and ensuring smooth day-to-day operations. The Front Office Manager plays a crucial role in enhancing guest satisfaction, maintaining operational efficiency, and upholding the standards of our luxury boutique hotel.

What we looking for

- Previous experience in front office supervisory role within the hospitality industry, with a strong understanding of hotel operations and systems.
- Proven ability in managing and motivating the front office team, with the ability to drive performance and foster a positive work environment.
- Ability to manage multiple tasks, oversee daily operations, and ensure the front office runs smoothly.
- The capacity to handle guest concerns and operational challenges quickly and efficiently while maintaining a professional attitude.
- Strong verbal and written communication skills, with the ability to interact with guests and team members professionally and effectively.

What we offer

-28 days holiday including bank holidays.
-World class training and development programmes tailored to enhancing skills.
-Free meals on duty in our colleague dining facilities.
-Uniform supplied and laundered
-Company pension plan
-Staff Parties and Monthly Celebration Party.
-Recommend a Friend Bonus.
-Special discounted rates for 9,000+ Marriott hotels worldwide.

Hotel Xenia, Autograph Collection is a contemporary boutique hotel located in South Kensington, London. Inspired by Xenia - the ancient Greek concept of hospitality -invites guests to embrace the extraordinary. Replete with 4-star accommodations, 99 guest rooms and suites, an all day dining Italian Restaurant La Terrazza, Living Wall Bar, cigar garden, private dining, and events area, Xenia offers truly unique experience for our guests, a modern, yet comfortable home away from home ambience.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.