Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, The Landmark Nicosia, Autograph Collection. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Summary:

Responsible for overseeing all front office operations and associates. Areas of responsibility include Bell Services and Guest Services/Front Desk. As a department head, the role involves leading and collaborating with managers and team members to ensure smooth execution of all front office procedures, especially guest arrivals and departures. The position focuses on enhancing guest and employee satisfaction while maximizing departmental performance and profitability.

About Us/Description:

At The Landmark Nicosia, we are committed to redefining hospitality by combining rich heritage with contemporary sophistication. As part of Marriott's Autograph Collection, we embody a distinctive character and personalized service, creating authentic and memorable experiences for every guest.

This role is an exciting opportunity to contribute to our next chapter and shape the guest experience in one of the island's most iconic hospitality settings.

Key Responsibilities
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Develops specific goals and plans to prioritize, organize, and accomplish team work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message
regarding the Front Office goals to produce desired results.
• Ensures compliance with all Front Office policies, standards and procedures.
• Supervises and manages employees. Managing all day-to-day operations. Understands employee positions well enough to perform duties in associates' absence.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints

Key Requirements
• Bachelor's degree or Diploma in a hospitality-related field
• Prior experience with hotel pre-opening projects is preferred
• Minimum of 5 years' experience in front desk operations, including at least 3 years in a supervisory role such as Front Office Manager within the hospitality industry in 4- or 5-star hotels
• Excellent command of the English language, both written and spoken
• Outstanding communication and organizational skills
• Proven ability to drive change, implement continuous improvement initiatives, and enhance operational efficiency
• Demonstrated leadership, team management, and staff development abilities
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
• Excellent knowledge of Hotel Property Management Systems (PMS)
• Strong customer service orientation with a commitment to guest satisfaction
• Solid experience with Opera or other Hotel Property Management Systems (PMS)

We offer a comprehensive benefits package that includes a 13th and 14th salary, participation in a provident fund scheme, and complimentary duty meals.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.