Front Office Opportunities - New Opening

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Opportunities - New Opening

Additional Information: This hotel is owned and operated by an independent franchisee, Criterion Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Join the Opening Team for Europe's Largest Moxy Hotel!
We're Hiring: Front Office Manager | Duty Managers | Guest Service Agents

Get ready to bring your energy, creativity, and passion for people to London's most exciting new hotel opening! At Moxy, we do things differently - we're all about thoughtful service, fun vibes, and creating unforgettable guest experiences.

We're now recruiting for key positions to lead and support the front office operations. If you're spirited, hands-on, and love a fast-paced environment, we want to hear from you!

The Roles
Front Office Manager
As the Front Office Manager, you will lead the daily operations of the front desk, driving team performance, ensuring smooth check-ins and check-outs, and delivering Rockstar service. You will be the face of the hotel, setting the tone for an energetic and welcoming atmosphere from day one.

Duty Managers
As a Duty Manager, you'll act as the go-to leader during your shift. You'll keep operations running smoothly, support the Crew, resolve guest issues quickly and thoughtfully, and keep the Moxy vibe alive in every corner of the hotel.

Guest Service Agents (Moxy Crew Members)
As a Guest Service Agent, you'll be at the heart of the action. From welcoming guests and mixing drinks at the bar to creating a buzz in the lobby, you'll make sure every guest feels like a VIP.

Key Responsibilities
Deliver an exceptional guest journey, from arrival to departure.
Bring energy, fun, and authenticity to every guest interaction.
Lead (or support) the front office team to consistently exceed guest expectations.
Solve problems quickly, creatively, and with a positive attitude.
Maintain a safe, clean, and welcoming environment.
Drive loyalty through genuine connections and a true Moxy spirit.

What We're Looking For
Previous hotel experience (Front Office, Guest Services, or Duty Manager roles).
A proactive, hands-on attitude - you love to jump in and make things happen.
Passion for hospitality and creating memorable experiences.
Great communication, problem-solving, and multitasking skills.
Previous Marriott experience or pre-opening experience (preferred but not essential).
Confidence to have fun at work while staying professional and guest-focused.

Competitive pay and benefits

This company is an equal opportunity employer.

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