General Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, EPDG Hospitality Management Group B.V. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Curaçao Marriott Beach Resort is seeking a dynamic and experienced General Manager to lead our world-class resort. This role involves overseeing all aspects of hotel operations - including rooms, food & beverage, sales & marketing, finance, human resources, and engineering - while ensuring the resort consistently meets or exceeds performance metrics related to guest satisfaction, associate engagement, and profitability. Works with Executive Committee members and Department Heads to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott brand values in all leadership actions.
The ideal candidate is a dynamic, hands-on, results-driven hospitality leader with a proven track record in managing upscale resorts, preferably in the Caribbean or similar markets. They must possess strong business acumen, cultural sensitivity, and a passion for leading and developing people and delivering authentic, memorable experiences.

Core Work Activities

Business Strategy Development & Execution
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops & executes business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans are aligned with Marriott brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; drives business plans and actions to have a positive impact on property performance.

Managing Profitability and Departmental Budgets
Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results; ensures that all operational areas have an atmosphere that is conducive to the overall guest experience; reviews financial reports and statements to determine how operations is performing against budget; ensures capital expenditure funds are being used to address the priorities outlined in the service strategy; works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance; strives to maintain profit margins without compromising guest or employee satisfaction; identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence; coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses; reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.

Leadership & Labor Relations
Leads, mentors, and manages the executive leadership team and department heads; ensures alignment with Marriott brand standards, vision, and values while celebrating local culture and hospitality; verifies that all employees are treated fairly, and with respect, and handles any gaps that are discovered; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Operational Excellence
Strives to improve service performance; communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis; ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary; ensures core elements of the service strategy are in place to produce the desired results; regularly speaks with employees and guests to understand business needs and assess operational opportunities.

Talent Management and Organizational Capability
Creates a cohesive and high-performing Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for direct reports based on their individual strengths, development needs, and career aspirations; verifies that all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; actively supports the staffing process; drives for effective work processes, systems and teamwork to maximize individual and overall property performance.

Brand Champion
Serves as a passionate brand advocate and verifies that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and Marriott brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents Marriott brand values in all leadership actions. Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; verifies that employees are appropriately trained and performing to standard.

Business Information Analysis
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Owner Relations
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").
•Bachelor's degree in hospitality management, Business Administration, or related field (master's degree preferred).
•Minimum of 7-10 years of progressive leadership experience in luxury resort management, preferably within a Marriott brand.
•Strong hotel operational background required
•Excellent strategic and analytical skills
•Strong financial acumen and experience managing large-scale budgets and forecasting.
•Exceptional leadership, communication, and interpersonal skills.
•Fluent in English; additional languages such as Dutch, Spanish, or Papiamentu are a plus.
•Experience in the Caribbean preferred.

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.