Groups Clerk-Reservations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Groups Clerk-Reservations

POSITION SUMMARY

This position assists with the reactive sales process maximizing hotel revenue and profitability aiming at achieving EBC revenue goals, team booking pace goals, guest satisfaction and the financial performance. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to reactive sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Maintains a productive relationship with the Proactive Sales Team, Event Planning and Operations. Responsible for effective business processes with all sales related channels. Manages all group & event enquiries, negotiating /contracting functions including upsell, as well as operating the groups until handover to Event Planning.

Managing Sales Activities

1. Qualifies new catering/group business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 24 hours of receiving enquiry.
2. Enters every new lead in Opera; including Ml Leads and OneSource (if applicable).
3. Monitors and manages accurate room blocks forecasts according to group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
4. Accurately forecasts catering revenues for every lead.
5. Utilizes the standard template for proposals, ensures sales process follows the handling guidelines.
6. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
7. Closes the best opportunities for the hotel based on market conditions and hotel needs.
8. Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
9. Delivers site inspections in a methodical fashion adhering to the core standards.
10. Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
11. Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence).
12. Documents Contracts/Agreements for all events and groups with rooms booked, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO's, vouchers, etc.).
13. Ensures a seamless turnover of all confirmed groups and events to Event Planning.
14. Ensures knowledge and understanding of Opera Sales & Catering and PMS, and keeps up with any updates in the system.
15. Identifies operational limitations to be able to deliver according to what was promised.
16. Monitors and enforces deadline dates and works with clients to release meeting space not needed to maximize hotel revenues.
17. Assists with selling and following-through on catering promotions.
18. Executes Sales strategies and business processes.
19. Executes and supports Customer Service Standards and hotel's Brand Standards.
20. Participates in and practices daily service basics of the brand.

Maximizing Revenue & Managing Profitability

1. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
2. Maximizes revenue by up-selling packages and creative food and beverage offerings.

3. Gains understanding of the hotel's primary target customer and service expectations.

Building Successful Relationships

1. Works collaboratively with property Sales and Marketing colleagues and Above Property Sales to ensure sales efforts are coordinated, complementary and not duplicative.
2. Develops a close working relationship with Event Planning and Operations to ensure execution of strategies at the hotel level.
3. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
4. Works with the property's Food and Beverage team to develop menus that drive sales.
5. Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.

Providing Exceptional Customer Service

1. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event.
2. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
3. Monitors the effective resolution of guest issues that arise as a result of the sales process and channelling issues to property leadership and/or other appropriate stakeholders.

Additional Responsibilities

1. Assists the Director, Asst. Director and Managers of EBC team in any administrative tasks where possible including but not limited to creation of proposals, contracts, revenue reports, etc.
2. Attends daily events briefing providing accurate updates on details of bookings and enquiries.
3. Attends weekly Sales and Group Summary meetings.
4. Provides all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and deposit.
5. Effectively manages time ensuring the completion of all pre-set tasks on a daily basis.
6. Participates in departmental and Marriott courses as required.
7. Constantly strives toward continuing professional growth and development of self.
8. Protects company assets.
9. Participates in annual Engagement Survey.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major;
Experiences in groups booking and events are required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.