Industry :
Hotels & Resorts
Department :
Front of House
Location :
Prague, Czech Republic
Job Role :
Guest Relations Officer
Recruiter :
Marriott International
Employment Type:
Permanent
Validate Through :
2025-07-13
Salary Range (monthly):
1 to 2,000
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Guest Relations Agent - W Prague
At W Prague, we redefine hospitality. Our guests are more than travelers - they're Connectors, and we're looking for a Guest Relations Agent who thrives on building unforgettable experiences, sparking meaningful interactions, and setting the stage for a stay that's anything but ordinary.
This isn't your traditional concierge role. This is your chance to be at the heart of the guest journey - from personalized pre-arrival outreach to spontaneous WOW moments. You'll curate local adventures, anticipate needs, and infuse energy into every stay.
What You'll Do:
- Be the face of insider access, offering curated recommendations on Prague's hottest spots - from local art galleries to hidden cocktail lounges
- Personally greet and build relationships with guests in the hotel's social spaces
- Coordinate personalized experiences and surprises that leave a lasting impression
- Manage pre-arrival, in-stay, and post-stay communication, especially for Bonvoy Elite members and VIPs
- Collaborate with departments including Sales, PR, Marketing to keep our guests connected to what's now and next
- Support events and happenings at the hotel by creating buzz and ensuring guests are in-the-know and fully engaged
- Maintain accurate guest preferences and feedback in GXP and ensure continuous follow-up and seamless transitions between shifts
Who You Are: - A natural networker with a passion for hospitality and Prague's dynamic lifestyle scene
- Fluent in English (other languages a plus)
- Experienced in guest-facing roles (1+ year preferred), ideally in a luxury or lifestyle environment
- Detail-oriented, tech-savvy, and great at multitasking
- Enthusiastic, outgoing, and always ready to deliver the unexpected
What We Offer: - A chance to be part of one of Prague's most vibrant, design-forward hotels
- Opportunities to grow within Marriott International
- Unique training, F&B and travel discounts, wellness support, and more
- A high-energy, inclusive environment where individuality is celebrated
#LI-OnsiteAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
Muzammel Huque Chy
Makkah, Saudi Arabia