Hotel Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Hotel Manager

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Recreation/Fitness Center, Housekeeping and Food and Beverage/Culinary and Event Management. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximises financial performance.

A proven track record in a senior Sales & Marketing leadership role is essential, as the role includes oversight of these functions with a strong commercial focus.

As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related field; minimum 8 years of experience in hotel operations or sales and marketing, including demonstrated success in a senior sales leadership role.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related field; minimum 6 years of experience in hotel operations or sales and marketing, including a proven track record in a senior sales leadership role.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets
• Leads the Sales & Marketing function as the primary focus of the role, setting clear commercial objectives and driving revenue performance across all segments.
• Oversees additional operational areas and supports department heads in achieving guest satisfaction and financial results.
• Keeps the leadership team focused on critical operational priorities that enhance both the guest experience and profitability.
• Reviews financial reports to evaluate performance against budget, with a particular focus on revenue generation through strategic sales initiatives.
• Ensures that capital expenditure and departmental budgets align with commercial and service strategies.
• Identifies areas of concern across operations and supports teams in developing performance improvement plans.
• Coaches department heads on managing costs, including wages and controllable expenses, without compromising quality or service.
• Develops and executes an operational strategy aligned with the brand's commercial goals and supports its implementation across the hotel.
• Holds teams accountable for financial results, guest experience, and alignment with overall property goals.

Managing Property Operations
• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams
• Establishes a vision for product and service delivery on property.
• Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities
• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.