Mgr-CEC Operations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Mgr-CEC Operations

Safety and Security

• Be aware of existing accident prevention and safe work practice programs in the center; work in a manner free from unsafe acts and create a safe environment in which others may work. This includes having all team members comply with ergonomic safety requirements.
• Maintain a clean, neat, well organized work place free from clutter which projects a professional atmosphere, which supports the general goals of the department and Marriott which is to be a preferred employer and a provider of a desirable work place.
• Follow office procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and safety/security personnel.

Policies and Procedures

• Use Current Best Methods, Marriott International Standard Operating Procedures, and any Local Standard Operating Procedures as a guide to the standards and practices which are to be followed by all associates in the Sales Department. Ensure that questions may be correctly answered, problems may be resolved, and compliance with all laws and company policies may be insured.

Communication

• Maintain constant communication with team members individually and as a group (critique progress, review center objectives, provide feedback, suggest and support new strategies).
• Act as a liaison between the customer and the property in assisting to resolve booking issues and answer questions.
• Seek awareness of and communicate operation changes/Marriott promotions/ any other issues to customers/guests.

Working with Others

• Manages and directs a staff of Managers and Associates in accordance with company policies and budgeted parameters.
• Provides leadership and performance feedback to each manager to develop individual knowledge, skills, and abilities and enhance career development.
• To understand the center as a business and the requirements of the operation to maintain the service and the quality levels the Center has set for itself.
• Act as liaison with other centers in regard to training and business operation.
• Plan and direct the Center's operating activities with the Senior Management Team.
• Conducts interviews and makes hiring decisions for department exempt and non-exempt level positions.
• Facilitate administration of ongoing department activities; completing and approving HR transactions, leaves of absence, attendance tracking, and overtime requirements.
• Prepare and present (in a timely manner) performance appraisals for all associates directly reporting to this position.
• Acts in an advisory capacity to support departments. May act as liaison to other departments, representing the Operations point of view.
• Be willing to train and to instruct other members of the department and the operation by passing along skills and information to assist them in their development and advancement.
• Provide clear direction and priorities to clarify roles and responsibilities, fostering collaboration and teamwork.
• Be familiar with other functions required of the center and be able to fill in if necessary.
• Create and implement recognition programs that highlight and encourage strong performance and good behavior of team members.
• Research and resolve any payroll, scheduling, and attendance issues for team members.
• Conduct and participate in all departmental meetings.
• Assist in providing team orientation to new associates within their first thirty days.
• Serve as otherwise directed or needed to help maintain the effective and efficient operation of the center. This assignment shall be at the discretion of the Director of Operations or the Site Director.
• Maintain an attitude and commitment to provide excellent service to all business partners and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers/guests.
• Perform a variety of other duties the associate is capable of performing as directed.

Quality Assurance/Quality Improvement

• Maintain a tradition and attitude of providing excellent service to all customers/guests and associates in the center which will, in turn, support their efforts to provide excellent customer service to customers/guests and to other associates.
• Achieve continuous team improvement in conversion, calls per hour and revenue per call, while continuously focusing on meeting and exceeding goals set for the calls answered percentage.
• Help create an ongoing effort to improve the center through personal actions and by contributing ideas to support both the department's and the center's improvement effort.
• Understand the Center as a business. Strive to meet the requirements of the operation, maintaining the service and the quality levels the Center has set for itself. Responsible for all operational budgetary performance of the department.
• Regularly monitor team associates, as outlined in expectations, for quality assurance and associate development.
• Act independently to analyze problems and to formulate plans to overcome challenges to get work done quickly with a high degree of quality. Make sound and logical decisions and to choose appropriate course of action based on the parameters of the situation at hand while using problem solving tools.
• Effectively promote cross selling of properties.
• Analyze Performance Reports and Daily Statistics. Implement performance driven strategies to accomplish team goals.
• Continuously bench mark against "Best of Class" service organizations to understand best practices of enviable operations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.