Moonlight Agent - W Prague

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Moonlight Agent - W Prague

MOONLIGHT AGENT
You own the night. As Moonlight Agent, you're the face of the W experience after dark. Whether it's checking in a jet-lagged traveler, assisting a VIP returning from a night out, or making sure everything runs smoothly behind the scenes, you're the calm, confident presence our guests trust.

This is more than a night receptionist role-it's about delivering Whatever/Whenever, anticipating guest needs, and making each overnight stay feel just as energized and seamless as the day.
WHAT YOU'LL DO
Welcome late-night arrivals and ensure smooth, stylish check-ins and check-outs.

Monitor the lobby and public areas, providing assistance and a warm W presence at all hours.

Support overnight guest requests-room service coordination, wake-up calls, special needs.

Handle night audit procedures, billing accuracy, and prepare for morning operations.

Act as the eyes and ears of the hotel during quiet hours, ensuring guest safety and satisfaction.

Collaborate with Security, Housekeeping, and Engineering to resolve any overnight challenges.
YOU ARE
A natural night owl-calm, focused, and alert during late hours.

Passionate about hospitality, guest service, and flawless execution.

Comfortable working independently, making confident decisions in a fast-paced luxury environment.

Tech-savvy and organized, with an eye for detail.

Friendly, discreet, and able to handle sensitive situations with care.
REQUIREMENTS
Previous experience in Front Office or Guest Service is preferred.

Comfortable working overnight shifts, including weekends and holidays.

Familiarity with Opera or other hotel management systems is an advantage.

Fluent in English; Czech or other languages are a plus.
WHY W PRAGUE
At W Prague, we don't just check guests in-we welcome them into a world of WOW.

We offer:

A vibrant, inclusive work culture.

Global career opportunities within Marriott International.

Travel perks and lifestyle benefits.

Ready to own the night?
Apply now and light up the dark with W energy

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.